His Place Eatery

Business reply on Google

Alicia, We're truly sorry that your first visit happened during an unexpected equipment issue. We know how disappointing that must have been, especially when you were looking forward to your meal. At His Place Eatery, our typical ticket time on Sundays is about 15–20 minutes. Unfortunately, by the time your order reached the point where it should have been plated, we discovered there was an electrical issue affecting our waffle station. We had no indication there was a problem before your order was placed. To clarify, we don't have just one waffle maker, we have an entire waffle station. An electrical problem caused the power to repeatedly cycle on and off, preventing all of our waffle makers from operating correctly. As a result, the waffles were either not cooking properly or were taking an unusually long time to finish. Our team spent approximately 10–15 minutes troubleshooting and resetting the equipment because our goal was to fulfill your order, not disappoint you. Unfortunately, once your ticket reached about the 30-minute mark, it became clear the issue wasn't going to be resolved quickly enough, and we made the decision not to serve waffles that weren't cooked to our stand

Business reply on Google

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take comments regarding food quality seriously, especially concerns about seasoning and preparation. The issues you described with the chicken strips and mashed potatoes are not the experience we strive to provide our guests. We are reviewing your feedback with our kitchen team to ensure our recipes and preparation standards are being followed consistently. We appreciate your comments regarding the fish and thank you for bringing these concerns to our attention. Guest feedback helps us improve, and we hope you'll consider giving us another opportunity in the future.

Business reply on Google

We’re sorry to hear about your experience transporting the order. We reviewed our internal footage from the time of pickup, and everything was packaged and loaded without any visible leaking when it left our location. All orders are packaged according to our established catering standards to ensure they are secure for pickup. Once an order leaves our restaurant, transportation and handling become the responsibility of the customer. Regarding utensils, warmers, and condiments, our Party Pan Catering Flyer and the catering invoice note that party pan orders do not include paper products, serving utensils, or condiments unless they are requested in advance. We’re always happy to include those items when they’re added to the order. We understand how frustrating that situation must have been, especially with an important event. While transport after pickup is outside of our control, we appreciate your feedback and will continue to follow our established packaging standards.

Business reply on Google

Thank you for taking the time to share your experience—serving warm hospitality and great Soul food is what we strive for at His Place Eatery. We're genuinely sorry to hear about your visit and wish we'd delivered the comfort you expect and deserve. We’d love the chance to make things right and invite you back for a true taste of our welcoming atmosphere and dishes made with love. Please give us another try and let us know how we can turn your experience around!

Business reply on Google

It’s interesting that on MLK Day, you chose to publicly slander a Black-owned business simply because you didn’t like being told no. To be clear: You were originally a party of five and attempted to join a friend seated at a four-top table, increasing the party to six by removing chairs from another table. That table cannot accommodate six guests. Our manager, she explained our clearly posted seating policy and offered the appropriate solution, waiting briefly for a table designed to seat six guests. That option was declined. That isn’t poor service. That’s a refusal to accept reasonable boundaries. As the owner, I took time to personally explain our policy and the reasoning behind it. Enforcing safety, fairness, and seating standards is not rudeness, it is responsible ownership. At His Place Eatery, we aim to serve guests who respect our staff and our space. Based on this interaction, we do not believe we are the right fit for you AND please do not return to any of our locations. We wish you the best dining elsewhere.

Business reply on Google

Thank you for sharing your experience—it's incredibly important for us to hear honest feedback, especially from guests hoping for great Soul Food like smothered pork chops, mac and cheese, and greens. We're truly sorry to hear about your meal and the mix-ups during your visit, and that you didn't feel as comfortable as everyone should here at His Place Eatery. Our goal is for everyone to feel right at home and enjoy delicious, comforting dishes. We hope you will give His Place Eatery's Soul Food another try.

Business reply on Google

Thank you so much for sharing your experience and letting us know where we missed the mark! We always strive to serve up delicious Soul Food with plenty of hospitality, so it saddens us to hear this wasn’t reflected during your visits.

Business reply on Google

We're so grateful to hear how much you enjoyed the food at His Place Eatery! We work hard to serve up Soul Food that hits the spot every time. It sounds like we really missed the mark on service during your last visit, and that's not the experience we want for anyone—it’s all about good food, good times, and feeling at home. Please give us another chance in the future; let us show you how welcoming our hospitality can truly be!

Business reply on Google

Thank you for taking the time to leave a review, and we’re truly sorry to hear about your recent experience. We work hard to maintain consistency, so it’s disappointing to know we missed the mark for you. We always have several managers on duty each day, and we encourage our guests to let us know right away if something isn’t right, we’ll happily taste the food on the spot and make it right. We want you to leave satisfied every single time. Also, we’d love it if guests who enjoy their meals as much as you once did would leave positive reviews too. Feedback good or bad, helps paint the full picture. We hope you’ll give us another chance to win you back.

Business reply on Google

Thanks so much for giving His Place Eatery a try on your lunch break! We're thrilled you enjoyed our friendly service and HOT, fresh coffee. We're really sorry for the long wait on your meal—Soul Food should always be worth the wait, but your time is important to us. Please come back soon and let us make it up to you; we’d love to turn that Strike 1 into a home run experience for you! Let us know you’re back so we can wow you next time.

Business reply on Google

Hello there! I'm truly sorry to hear about your experience—it’s not the level of service we strive for at His Place Eatery. We're known for our warm, welcoming vibe and it sounds like we missed the mark during your visit. Please know that we’re taking steps to ensure this doesn’t happen again. We’d love the chance to make it up to you and your wife; come back and see us soon for some delicious Soul Food and our sincere hospitality!

Business reply on Google

Thanks so much for coming in and for sharing your thoughts! Thrilled to hear you enjoyed our chicken wings and turkey manhattan, but I’m really sorry to learn about the peach seed mishap in your cobbler. Safety and quality are so important to us, so we'll ensure this doesn’t happen again. Also, we appreciate the feedback on the restrooms, and we're looking into ways to make them more accommodating for all our guests. We’d love to see you again, next time bring your appetite and let us know how we can make your visit even better!

Business reply on Google

I'm sorry to hear about the frustrating experience you had with the restaurant on Mother's Day. It sounds like there were several miscommunications and inconveniences that led to disappointment. It's completely understandable that you value good customer service and want to be treated well when spending your hard-earned money. It's disappointing when a favorite place falls short of expectations, especially on a special occasion like Mother's Day. The issues you faced with the online ordering system and the conflicting information given over the phone must have been incredibly frustrating. It's especially disappointing when you were given conflicting information about when your son could place the order, only to be turned away upon arrival. I can understand why you would feel hesitant to return, despite the gesture of a $25 gift card. While such a gesture is appreciated, it doesn't fully make up for the disappointment and inconvenience caused. When you spend your money, you rightfully expect to receive not only great food but also great service. Your decision to seek out a new soul food restaurant is completely understandable. It's important to support businesses that consistently p