Hoa Sen at Madison Valley (Sen Salon)

Business reply on Google

Hi Lauren, Thank you for your feedback. We’re sorry to hear you are not happy with your visit. We do want to clarify that although ownership has recently changed, our pricing and the services included with a dip nail full set have not changed. We regret that your experience did not reflect the level of service we aim to provide. We value every client’s feedback and are always happy to answer questions about our services or address concerns during or after an appointment. Thank you for giving us the opportunity to serve you, and we wish you the best.

Business reply on Google

Hi Alexa, We're sorry that our team didn't clearly communicate the additional service charges before your appointment. We understand how that could be frustrating. Your service included a Lotus Bloom Pedicure (with extended massage) and a Builder Gel Fill with simple nail art, which together are priced at over $100. Our pricing reflects the quality of our products, service, and the time we dedicate to each guest. Most importantly, we want every client to leave loving their nails. If you weren't happy with the quality of our service, please let us know and give us the opportunity to make it right for you at no additional charge. We appreciate your feedback and will use it to improve our communication with future guests. Hoa Sen at Madison Valley

Business reply on Google

Hi Faith, Thank you again for sharing your experience with us. We’re truly sorry your pedicure didn’t reflect the level of care we aim to provide. Since your visit, we’ve made several changes to our operations and service protocols to improve the quality and consistency of our pedicure services. We would really appreciate the chance to give you a much better experience. Please don’t hesitate to let us know when you decide to come back. We’ll make sure you’re well taken care of.

Business reply on Google

Hi Ashley, Im so sorry this happened to you this time. Would you mind to email us at [email protected] about your situation ? We will make sure it is going to be done right for you.

Business reply on Google

Dear Shoshana, We believe that we talked directly about the issue that happened at store ! We took your feedback seriously and we had a meeting to staff! We apologize the incident; however the two nail technicians you have are very delicate at work and a hard working people! We tried our best to bring the best service to customers and if the color started chipping within two days, please give us a call that we could soon to redo for you! Thank you and hope to hear from you soon!

Business reply on Google

Hi Chloe, It’s disappointed to hear the nail got chipping after the day getting it done! We are investigating that how it could happened! Normally, we have 3 days guarantee that you give us a call that we will accommodate and fix for you! So please do so that we know to get it fixed for you and learned the experience for next time! I’m sorry for this inconvenience for you!!! Bests Lam

Business reply on Google

Dear Neha, Your experience falls far below the bar we’ve set for creating a close, friendly environment with personalized service and top notch nail care. I sincerely apologize for your unsatisfactory visit. l am investigating the matter, as your description does not meet our high standard. l would be humbled by the opportunity to address this with you directly. Please give me a call at your earliest convenience as I’d like to offer a redo and show you the excellence that Sen is known for. Lam - Owner