Hobbs Automotive Services
🚗 Auto & Repair · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
excessive labor charges and inflated parts pricing for automotive repair
Business reply on Google
Hi Thomas, thank you for your feedback about your recent visit to Hobbs Automotive. We regret to hear about your concerns regarding diagnosis and labor charges. Please know your input is valuable, and we’d like to ensure a better experience for you. Feel free to reach out to discuss this further. Thank you for bringing this to our attention.
The labor costs charged for the repair were excessively high.
Business reply on Google
Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with the quick turnaround and the quality of the repair on your truck. We also understand your concern regarding the cost. Our labor rates reflect not only the hands-on time with your vehicle, but also the investment in our certified technicians, diagnostic equipment, training, and the warranty we provide on the work performed. That said, we never want a customer to feel like they didn’t receive fair value. We truly appreciate your input, and we’ll review your experience with our team to ensure our pricing and communication remain as clear and competitive as possible. If you’d like to discuss this further, please feel free to reach out to us directly—we’d be happy to go over the details with you.
The shop misdiagnosed the vehicle issue leading to unnecessary expensive repairs.
Business reply on Google
Mark I am sorry you are not happy with your experience. I remember you truck as I recall were traveling thru and we dropped what we were doing to get you back on the road in a timely fashion. Your truck had overheated and the radiator was cracked. We did not now that the radiator was a result of a cracked block. There is no way to test the cooling system with a completly blow out radiator. We had to do the radiator first. We gave you an option on the hoses and you chose to replace them. After we replaced the parts we test drove your truck and did not have any more issues. Had we had any reason to suspect an internal engine issue we would have looked into that. Again I am sorry things worked out the way they did but this was just one of those times where there was a deeper issue that could not be detected in the short amount of time we had.
The business refused to perform a leveling kit installation.
Business reply on Google
I’m sorry Michael modifications is not something we do. We are an auto repair shop. I don’t think this warrants a bad review. I did recommend a shop that specializes in truck modifications.
Technicians failed to diagnose ABS issue and recommended unnecessary expensive repairs.
Business reply on Google
I am glad you found someone who could fix your issue. Sorry we were not able to meet your expectations.
Long wait time and unhelpful staff during appraisal attempt
Business reply on Google
I am sorry we were unable to meet your expectations. If you do get an estimate and want the repairs done we would be glad to work with you, and try to meet and even exceed your expectations with our quality work.
Vehicle damaged during service and excessive charges applied
Business reply on Google
Sorry you did not have a good experience.
The business performed unauthorized services and failed to provide price estimates.
Business reply on Google
I am sorry you were not satisfied with your service. I have left a longer response on your other review with a different name.
Vehicle repair delayed for three weeks due to staffing shortages.
Business reply on Google
Randy, I am sorry we were unable to look at your vehicle in a timely fashion. If you ever choose to give us another chance we will do everything we can to do better.
The shop charged for an unsuccessful repair and requested additional payment.
Business reply on Google
John, I am sorry you were not happy with your visit. As I recall when I sold you the slave cylinder on your vehicle I said you may also need a clutch, but we will not know until we fix the hydraulic issue. I apologize if I was not clear in this communication. If there is anything we can do to make this better and regain your confidence let me know.
The customer was surprised by the high cost of an oil change.
Business reply on Google
Jay I am sorry your oil change was more that you expected. Our standard oil change is $49.95 for most vehicles. You have a Ford Ecotboost engine which takes a special filter. We were unaware of your engine type until we had your truck in the lube bay. We should have done a better job communicating with you about the price. I hope you will give us a chance to re earn your business.
The business is perceived as overpriced and unreliable.
The repair service was more complex and problematic than initially quoted.
Business reply on Google
Mike I am sorry you were dissatisfied with your visit. I hope that you understand that your quote was an over the phone quote for a thermostat replacement. As I tried to explain to you your vehicle needed much more that a thermostat. You were not charged for all of the work we completed, but I did have to charge you for the extra parts that were needed. We also loaned you a vehicle to drive while we figured out what was going on with your car. Again I apologize we should have never quoted a price over the phone for the job. I do hope you will give us another chance to earn your business.
business allegedly scams customers by underpaying for repairs to resell vehicles
Business reply on Google
Bryan, I have searched our data base and cannot find you in it. I am not sure you were ever a customer here. I am sorry you have a bad opinion of us. Let me know if there is anything I can do to help change your mind. John Hobbs.