Holiday Inn Charlotte-Airport Conf Ctr by IHG
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor room maintenance, cleanliness issues, and frustrating parking payment process.
The hotel has not responded to multiple customer inquiries.
Business reply on Google
Dear Mr. Hussain, We appreciate you taking the time to share your feedback regarding your recent attempt to reach out to our property. We're sorry to hear you have not heard back from the messages you sent and for any inconvenience this may have caused. However, as your reservation is via a third-party site, we encourage you to message them with any questions you may have relating to your booking. Should you have any further questions, we suggest telephoning the property. We hope that we can be of assistance, and we look forward to welcoming you next month.
The hotel room provided was inadequate and poorly maintained.
hotel staff repeatedly assigned the same room to multiple guests
A mouse infested the room and damaged the guest's personal property.
Long check-in wait and poor room cleanliness with visible mold
poor cleanliness, shuttle, fitness center, check-in, and staff service
Business reply on Google
I hope this message finds you well. On behalf of the entire team at Holiday Inn Charlotte Airport, I would like to extend our sincerest apologies for the inconvenience you experienced during your recent stay with us. We truly regret that your expectations were not fulfilled, and we understand how this may have impacted your comfort and enjoyment. Providing exceptional service is our top priority, and it’s clear we fell short in this instance. Please know that we have addressed this matter with our team to ensure it does not happen again. We value your trust and hope you will give us the opportunity to welcome you back so we can provide the seamless, enjoyable experience you deserve. Thank you for bringing this to our attention, and again, please accept our heartfelt apologies. Warm regards,
bed bugs found in the hotel room
Sofa bed is non-functional and shuttle service is unreliable.
Business reply on Google
Dear Mr. Henderson, Thank you for taking the time to share your experience with us. We’re sorry the room setup, transportation availability, and noise levels did not meet expectations during your stay. Your comments regarding the sofa configuration and how the shuttle process was explained are appreciated and will be reviewed as we look at ways to improve the guest experience. We hope you might consider giving us another opportunity to provide a more comfortable visit in the future.
Hotel lacks basic amenities and requires manual requests for standard services.
Business reply on Google
Hello Mia, Guest feedback is our most valued asset for improvement, and we thank you for your review. We're sorry if you weren't happy with your visit. Rest assured, we understand how frustrating it must be to feel as though you're not getting your money's worth, and your insights will be taken into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to have another opportunity to go above and beyond for you in the future.
Hotel refused reservation and shuttle driver caused near flight miss
Hotel denied reservation due to local identification policy.
Business reply on Google
Thank you for your feedback. We're sorry to hear about any inconvenience, and we completely understand your frustration. We'll be sure to be more transparent regarding this policy and speak to our team regarding the quality of service being provided. Thank you again, and we wish you safe travels.
hotel rooms lack microwaves and complimentary breakfast
Business reply on Google
Dear Bilt, Thank you for sharing your thoughts with us. We are disheartened that this was your experience. Your feedback is important to us and will be shared with our team. It was a pleasure to have you as a guest, and we hope you'll give us another chance to regain your trust.
General manager failed to respond to customer service inquiries
Business reply on Google
Dear Constance, Thank you for sharing your feedback with us. We are genuinely sorry your concerns have gone unresolved, and we understand how disappointing this must be, especially as a loyal IHG guest. This is not the level of service we strive to provide, nor the standard we hold ourselves to. We encourage you to try reaching out again, as we would appreciate the opportunity to discuss this further. Thank you for bringing this to our attention. We hope to have another chance to change your perceptions in the future.
Staff ignored do not disturb sign and knocked on room door.
Hotel charges for breakfast and lacks in-room microwave amenities.
Business reply on Google
Dear Kayla, Thank you for taking the time to share your constructive feedback with us. We’re glad our friendly team made you feel welcome and that our pool added a fun touch to your stay. At the same time, we understand your concerns about the breakfast selections and the lack of a microwave in your room. While some hotels include breakfast with the stay, our location offers it separately, and your comments about the pricing and quality are being taken seriously by our team. We also recognize the convenience a microwave provides, and we're looking into ways to enhance room amenities based on guest input. It was a pleasure having you here, and we hope you'll consider staying with us again for a more satisfying and seamless visit.
Hotel oversold rooms and canceled reservation upon arrival
Business reply on Google
Dear Misty, Thank you for sharing your experience. We understand how frustrating and exhausting this situation must have been, especially after a long travel day. Your feedback will be shared with our team to help address these issues and improve guest communication. We'd be grateful for the opportunity to welcome you back and change your perceptions.
presence of bed bugs and issues with staff and amenities
Long wait times and malfunctioning room amenities at the hotel.
The airport shuttle service is unreliable with long wait times.
Business reply on Google
Dear Brent, Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you've experienced with the shuttle service. We understand how frustrating it can be to wait longer than expected, especially when it's such a short distance from the airport. Your loyalty means a lot to us, and we regret that we haven't been able to provide the level of service you expect and deserve. Rest assured, we will address this with our shuttle team to ensure more timely and efficient service going forward. We truly value your feedback and hope to welcome you back under better circumstances soon.