Holiday Inn Chicago
🏨 Hotels & Travel · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Incorrect parking charges billed to rental car company by hotel vendor
Business reply on Google
Hi Nena, Thank you for taking the time to share your experience. We'd welcome the opportunity to look into the billing concern you've raised regarding the parking charges on your account. Please reach out to us at +1 773-581-5300 with your reservation confirmation number and details of the charges in question, and our team will review your account and work with you to resolve this matter. Sincerely, - The Staff at Holiday Inn Chicago Midway Airport S
Inoperable wifi, missing room amenities, and broken lighting fixtures.
Business reply on Google
Hi Sol, We’re sorry to hear about the challenges you faced during your stay. We understand how important amenities like reliable WiFi and convenient room features are to our guests. Your feedback is invaluable, and we will address these issues with our team to enhance our services. We appreciate your comments on the room's tidiness and hope to have the opportunity to provide a better experience in the future. - The Staff at Holiday Inn Chicago Midway Airport S
unauthorized person entered hotel room due to staff error
Business reply on Google
Dear Binay Chhuria, Thank you for taking the time to share your feedback. We are deeply sorry for the frightening experience you had during your stay. Having someone enter your room unexpectedly in the middle of the night is unacceptable, and we understand how upsetting and unsettling that must have been. Based on our initial review, it appears there was an error in our system that incorrectly showed your room as unoccupied. While this helps explain how the incident occurred, it does not excuse the impact it had on you. We sincerely apologize for both the incident itself and for not providing the level of empathy and reassurance you deserved when you reported it to our front desk. Please know that the safety and security of our guests is our highest priority. We are conducting a thorough investigation into what happened, including reviewing our room assignment procedures and system processes to ensure this does not happen again. We also understand why you chose to leave the hotel that night, and we regret that we failed to provide you with the peace of mind every guest should expect. We appreciate you bringing this matter to our attention and would welcome the opportunity to speak
Hotel amenities and room features do not match advertised expectations.
Front desk staff were rude and the shower drain was clogged.
Bartender was intoxicated and absent, resulting in poor service.
Business reply on Google
Hi Josh, We’re sorry to hear about your experience with our food and beverage service. Your feedback is important, and we’re addressing the situation to ensure our guests receive the attentive service they deserve. We appreciate your kind words about our front desk staff and room cleanliness. Thank you for bringing this to our attention, and we hope to improve your experience in the future. - The Staff at Holiday Inn Chicago Midway Airport S
room keys failed requiring manual security access for guests
The hotel charged the customer for an unauthorized extra night.
Incorrect parking charges applied despite using a valid guest QR code.
Business reply on Google
We’re sorry to learn about your concerns regarding parking, breakfast offerings, and amenities. Parking at our hotel is managed by a third-party provider, and we regret any confusion or inconvenience you experienced with the QR code system. Your comments are being shared with our team and our parking partner so we can review the process and improve communication for future guests. We also appreciate your candid remarks about our amenities and how they compare to other locations. Transparency is important to us, and we will continue working to ensure expectations are clearly communicated prior to arrival. That said, we’re pleased to hear that Gabriel made you a great Whiskey Mule and that our front desk team left a positive impression. We’ll be sure to recognize them for their service. We’re also glad you enjoyed the food and drinks at the bar, and we hope we’ll have the opportunity to welcome you back and provide a more seamless experience next time.”
Poor room cleanliness, misleading staff information, and inadequate hotel amenities.
Business reply on Google
We do apologize for not meeting your expectations.
Excessive parking fees and poor facility maintenance.
Business reply on Google
We do apologize for the inconvenience. We are sorry you were unhappy...
Hotel canceled reservation without notice due to invalid payment method
Rude staff, unexpected parking fees, and outdated, noisy hotel rooms.
Business reply on Google
Dear Aren Schaffran, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CHICAGO – MIDWAY AIRPORT S. I would like to start by apologizing to you for not meeting your expectations. As you stated there is an early check-in fee for non-members but was waived because you are a member. I looked into your past reservation and you were informed as well as charged for parking. The hotel has always charged for parking the only difference now is that waiving those fee's are out of our hands as we do not charge at the front desk as in your previous stay. I understand you will not stay here anymore as stated in your response to my previous message to you but we want you to know that all procedures were followed by the agents and they are trained to stick to the policies and procedures. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 7735815300 or [email protected]. Sincerely, Shaayna Day Operations Manager 7735815300 [email protected]
Hotel staff mistakenly gave guest room to another person and moved belongings
Business reply on Google
Dear Clay K, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CHICAGO – MIDWAY AIRPORT S. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 7735815300 or [email protected]. Sincerely, Shaayna Day Operations Manager 7735815300 [email protected]
Hotel rooms are dirty and housekeeping failed to clean the room.
Business reply on Google
Lila Chili, Thank you for taking the time to share your feedback with our future guest. We will touch base with our front desk team to discuss your feedback and what we can do as a team moving forward. Again thank you!
Hotel room had maintenance issues and promised points were not provided.
Unresponsive shuttle service and long wait times for luggage retrieval.
Business reply on Google
Dear Maddi Van Horn, Thank you for taking the time to tell us about your experience at Holiday Inn CHICAGO – MIDWAY AIRPORT S. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 7735815300 or [email protected]. Sincerely, Shaayna Day Operations Manager 7735815300 [email protected]
hotel used as homeless shelter without informing guests of safety concerns
Staff member touched guest without consent during hotel stay
Business reply on Google
Ms. Joshlynn Williams, again I want to thank you for allowing us the opportunity to handle the situation as soon as you brought it to our attention. We do not tolerate inappropriate behavior the employee was held accountable for his actions. The management team will be conducting remedial sexual harassment training for the entire hotel staff. We pride ourselves on being known for our high level of professionalism and amazing customer service we provide to our guest. We sincerely apologize for falling short of providing you that level of service during your stay. Ms. Williams we were able to issue a refund of 1 nights room and tax, If there is anything we can do for you please let us know.
unprofessional staff and uncomfortable, damp-feeling bedsheets