Holiday Inn Chicago O'Hare Area by IHG
🏨 Hotels & Travel · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Room smells bad, noisy housekeeping, and outdated room facilities.
Business reply on Google
Thank you for taking the time to share your feedback. We're very sorry to hear that your stay did not meet your expectations. We sincerely apologize for the odor in your room and for the disturbance caused by our housekeeping team early in the morning. Respecting our guests' comfort and providing a quiet environment are priorities, and we regret that we fell short during your visit. We will share your comments with our housekeeping staff to reinforce our standards for noise levels and guest courtesy. We're also sorry that you found the room size, carpet condition, TV, and overall cleanliness disappointing. Your feedback has been shared with our management team as we continue to identify areas where improvements are needed. We appreciate your honest comments and hope you'll consider giving us another opportunity in the future to provide you with a much better experience.
guests were left without heat or assistance for three hours
The hotel is poorly maintained and raises concerns about bedbugs.
Business reply on Google
Template
The hotel shuttle failed to pick up guests as scheduled.
Business reply on Google
Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with our shuttle service. This is not the level of service we strive to provide, and we understand how frustrating it must have been to be left waiting and ultimately needing to arrange your own transportation. We are currently looking into what went wrong during your pickup, including why the shuttle was unavailable despite being on-site. Your feedback is very important to us, and we will use it to improve our operations and prevent this from happening again. Thank you again for bringing this to our attention.
The hotel shuttle service was problematic.
unauthorized charges and unresponsive customer service regarding a broken toilet
Business reply on Google
Thank you
The hotel room was unhygienic and the staff was unprofessional.
Business reply on Google
Thank you for bringing this to our attention. We are very sorry to hear about your recent experience and sincerely apologize that your stay did not meet the standards we strive to provide. Cleanliness and guest service are extremely important to us, and it is concerning to hear that we fell short in both areas during your visit. What you described is not reflective of the level of service we aim to deliver, and we will be addressing this with our team to ensure it is not repeated. We are especially disappointed to hear about your interaction with our front desk staff, as this is not the level of professionalism or courtesy we expect. Your feedback will be shared with management for immediate review. We truly value your feedback and hope you will consider giving us another opportunity to provide you with the quality experience you deserve. Sincerely, Management
Poor service, dated room, broken toilet, and constant noise disturbances.
Business reply on Google
We’re sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide, and we’ll be addressing these issues with our team. Thank you for letting us know.
Front desk staff error and rude behavior resulted in cancelled stay.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for your experience and the frustration this situation caused, especially after such a long day of travel. What you’ve described does not reflect the level of service we aim to provide. We take concerns about staff interactions and reservation issues very seriously, and we will be reviewing this matter internally. We have processed a full refund for the canceled reservation. Again apologize for the inconvenience. Thank you for bringing this to our attention.
Vehicle stolen from parking lot due to lack of security
Business reply on Google
We are truly sorry to hear about this experience and understand how upsetting and stressful it must have been to return from a trip and discover your vehicle was stolen. While our park-and-fly service is offered as a convenience and parking is at the owner’s risk, we recognize that this does not lessen the impact of what you went through. We regret that this situation affected your travel and appreciate you bringing your concerns to our attention.
Bar staff provided poor service and were rude to customers.
Food poisoning, moldy food, and unresponsive front desk staff.
Staff provided discriminatory service and failed to provide necessary check-in amenities.
The hotel room was unclean and had uncomfortable bedding.
The hotel room had a moldy smell and dirty carpets.
Business reply on Google
Thank you for your feedback!
Poor room maintenance, unclean conditions, rude staff, and vehicle break-in.
Blocked bathtub drain and unsanitary toilet conditions in hotel room.
Unsafe environment, rude staff, and unprofessional conduct by management.
Uncomfortable bed, dirty linens, poor service, and unauthorized billing charges.
The room was noisy and the toilet was non-functional.