Holiday Inn Columbus
🏨 Hotels & Travel · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Uncontrolled children caused noise and delayed the guest's meeting.
Unresolved car alarm noise prevented guest from sleeping.
Hotel refused to honor reservation for local guests
Excessive construction noise prevented sleep and management refused a room change.
uncomfortable bed, broken heating, and excessive noise in the hallway
malfunctioning air conditioning and poor room maintenance
Business reply on Google
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn COLUMBUS - HILLIARD. Dear razus, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 614-335-1150 or [email protected]. Sincerely, Alexis Pettey Front Desk 614-335-1150 [email protected]
Staff ignored reports of smoke smell and poor water quality.
Customer sustained bedbug bites during their hotel stay.
Hotel staff refused early check-in and provided poor customer service.
Business reply on Google
Dear Carol Ferguson, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn COLUMBUS - HILLIARD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 614-335-1150 or [email protected]. Sincerely, Alexis Pettey Front Desk 614-335-1150 [email protected]
The hotel room was humid with dirty, hair-covered bedding.
Business reply on Google
Dear Julia Laskowski, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn COLUMBUS - HILLIARD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 614-335-1150 or [email protected]. Sincerely, Alexis Pettey Front Desk 614-335-1150 [email protected]
hotel room had a bed bug infestation and management ignored complaints
Business reply on Google
Dear Tim Bowen, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn COLUMBUS - HILLIARD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Our rooms were inspected by a third-party company and no bugs where found. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 614-335-1150 or [email protected]. Sincerely, Alexis Pettey Front Desk 614-335-1150 [email protected]
Hotel denied stay due to undisclosed local residency policy
Hotel refused third-party credit card payment for room booking
Hotel amenities were missing and room equipment was in poor condition.
Business reply on Google
Dear Shaun Larson, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn COLUMBUS - HILLIARD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 614-335-1150 or [email protected]. Sincerely, Alexis Pettey Front Desk 614-335-1150 [email protected]
Inaccurate hotel amenities and pricing information provided during booking.
Hotel has poor maintenance, noise issues, and lack of cleanliness.
The hotel bathroom was dirty and staff were unhelpful.
Business reply on Google
Ericka, Thank you for taking the time to express your concerns with your previous stay with us. We are deeply sorry for the issues that occurred during your stay. We have talked to both our Executive Housekeeper, as well as the entire Housekeeping staff about the issue so that it does not happen again. There has also been an individual meeting with the employee to rectify the issue. We are glad to hear that Andrew was able to do as much as he could to resolve the issue for you during your stay. If there is absolutely anything else that we can do for you, please do not hesitate to reach out to us! Have a great week, Holiday Inn Management
hotel rooms were dirty and had significant maintenance issues
Hotel lacks amenities, proper bedding, and family-friendly dining options.
Strong cigarette smoke smell on the guest floor caused early departure.