Holiday Inn Express & Suites Austin North Central by IHG
🏨 Hotels & Travel · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was smelly, hot, and the staff was unhelpful.
Poor room condition and service quality during hotel stay.
Business reply on Google
I am so sorry to hear that your experience did not meet your expectations. If you would like to discuss this in detail please contact me at the hotel. 512-821-0707. Thank you. Grant, GM
The hotel room had roaches and an unpleasant odor.
Business reply on Google
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AUSTIN NORTH CENTRAL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5128210707 or [email protected]. Sincerely, Neil Mehta General Manager 5128210707 [email protected]
Hotel has safety concerns, poor cleanliness, and pest infestations.
Business reply on Google
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AUSTIN NORTH CENTRAL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5128210707 or [email protected]. Sincerely, Neil Mehta General Manager 5128210707 [email protected]
Faulty smoke alarm, missing amenities, and billing system errors.
Business reply on Google
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AUSTIN NORTH CENTRAL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5128210707 or [email protected]. Sincerely, Neil Mehta General Manager 5128210707 [email protected]
Hotel has poor sanitation, noise issues, and safety concerns.
Broken elevator and refusal to provide partial refund for inconvenience.
Broken elevator, slow room service, and security concerns outside the hotel.
Broken elevators, non-functional amenities, and lack of breakfast food items.
Elevator was broken and towels were of poor quality.
Broken room facilities, elevator, and poor key card access management.
Business reply on Google
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AUSTIN NORTH CENTRAL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5128210707 or [email protected]. Sincerely, Neil Mehta General Manager 5128210707 [email protected]
Hotel staff refused check-in and demanded duplicate payment for prepaid room.
Business reply on Google
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AUSTIN NORTH CENTRAL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5128210707 or [email protected]. Sincerely, Neil Mehta General Manager 5128210707 [email protected]
The hotel charged unexpected additional service fees.
Hotel had moldy shower, broken elevator, and poor housekeeping service.
Elevators were broken and the hotel room was excessively hot.
Hotel rooms had a musty smell and elevators were not working.
Business reply on Google
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AUSTIN NORTH CENTRAL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5128210707 or [email protected]. Sincerely, Neil Mehta General Manager 5128210707 [email protected]
Poor hotel environment and lack of staff communication regarding late checkout.
Hotel room was outdated with uncomfortable beds and broken elevator.
visible mold on the ceiling and persistent room odor
Unsanitary room conditions and aggressive, unprofessional conduct by hotel management.