Holiday Inn Express & Suites Charlotte NE
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel rooms, breakfast service, and pool cleanliness were unsatisfactory.
Staff member harassed guest and threatened to call police
Business reply on Google
Hi, Thank you for taking the time to share your experience. We are truly sorry for the way you were treated during your recent visit. What you described does not reflect the standards of respect, courtesy, and hospitality that we expect from our team, and we understand how upsetting and unacceptable this situation must have felt. As an IHG Rewards member and a returning guest, you deserve to feel welcomed and valued every time you walk through our doors. We regret that this was not the case. Please know that we are addressing this matter internally to ensure that all guests are treated with professionalism and respect, regardless of the circumstances. If you would like to discuss this further, I would be glad to speak with you directly. I can be contacted at 704-496-9780. Sincerely, Susan Chisolm [email protected]
Vehicle break-ins occurred in the hotel parking lot.
Business reply on Google
Hi Karen, We take safety concerns very seriously and are sorry to hear about your experience. While our team strives to maintain a secure environment, we understand the importance of peace of mind for our guests. We're glad the front desk staff could assist you and that your room met cleanliness standards, and we appreciate your feedback regarding noise—it helps us identify areas for improvement. - The Staff at Holiday Inn Express Charlotte NE - University Area
Front desk staff struggled to process a third-party reservation.
Business reply on Google
Hi Justin, Thank you for sharing your experience with us. We're sorry to hear about the challenges you faced during check-in and the inconvenience it caused. Your feedback about the reservation process and staff interaction is important, and we'll use it to improve our service. We aim to provide a seamless experience for all our guests and will address this with our team. - The Staff at Holiday Inn Express Charlotte NE - University Area
Pool closed, fire alarm, broken equipment, and poor staff responsiveness.
Rude staff, inadequate room supplies, and unsanitary pool conditions.
Vehicle break-ins occurred in parking lot and unauthorized charges were applied.
multiple vehicles broken into due to inadequate parking lot security
Hotel charged unauthorized fees for a reservation stated as free.
Loud air conditioning unit was not repaired by maintenance staff
Room was not ready on time and had maintenance issues.
Business reply on Google
- Hi, Renee, we're sorry to see this about your stay and apologize for the inconvenience you had. We will investigate further so we can make it right. Thanks for taking the time to leave us a review.
hotel lost power resulting in lack of amenities and no compensation
hotel failed to return security deposit after checkout
Hotel staff refused to provide towels for the guest room
Room cleanliness, billing errors, and missing amenities caused a chemical injury.
hotel room infested with cockroaches and unresponsive front desk staff
Excessive noise, stained carpets, and unexpected third-party booking fees.
Hotel room was dirty, poorly maintained, and contained a live roach.
Hotel failed to provide booked room and basic amenities.
Housekeeping failed to clean room or provide requested items.