Holiday Inn Express & Suites Chatsworth by IHG
🏨 Hotels & Travel · Chatsworth
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff denied early check-in while allowing others, citing potential racial discrimination.
Disturbing neighbors and unsanitary pool facilities caused significant sleep loss.
Business reply on Google
We sincerely apologize for the experience you and your family encountered during your stay. The situation you described is certainly not the level of comfort or rest we strive to provide our guests. Unfortunately, we do not have control over the actions of other guests; however, please know that the individual involved is no longer allowed on the property. We also apologize that we were unable to switch your room that evening, as the hotel was fully booked. We completely understand how frustrating this must have been, especially with your wife needing rest for an early morning and your children being disturbed. Additionally, we’re sorry for the condition of the pool area and the spa being temporarily out of order during your stay. We’ve addressed this with our maintenance and housekeeping teams to ensure it’s properly cared for moving forward. We truly appreciate your feedback and hope you’ll give us another opportunity to provide you with a much more positive experience next time.
Front desk staff provided incorrect directions and displayed unprofessional behavior.
Business reply on Google
We are very sorry to hear about your experience at our front desk. This is certainly not the level of service we strive to provide. We take your feedback seriously and will be addressing this matter with our team to ensure it doesn’t happen again. We truly value your input and hope you’ll consider giving us another chance to provide the excellent service you deserve.
hotel room had a rodent infestation and strong urine odor
Staff engaged in verbal abuse and anti-semitic discrimination against a guest.
The hotel room bed was not made and lacked sheets.
Multiple room maintenance issues and poor facility conditions.
Business reply on Google
Dear Emine Hreno, > > Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATSWORTH. > > Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We apologize for the inconvenience you encountered . > > Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at (818) 998-5289 or [email protected]. > > Sincerely, > Fizza > front desk > (818) 998-5289 > [email protected]
unauthorized charges applied to stay fully covered by loyalty points
Excessive noise from nearby road prevents guests from sleeping.
Business reply on Google
Dear Yaniv Feldman, We'd like to start off by apologizing for any inconvenience you may have experienced during your stay. We appreciate you taking the time to provide us with your feedback. Unfortunately, there is little we can do in regards to the outside noise. We are sorry this affected your rest during your stay and we are disappointed we missed the mark on this. On your next visit please make us aware of this and we would be more than happy to accommodate you to a different side of the hotel. Thank you for choosing Holiday Inn Express Chatsworth for your stay.
Hotel requested sensitive personal documents via unsecured email for payment processing.
Staff refused breakfast service due to a three minute delay.
Excessive noise from roof construction and unidentified rumbling sounds.
Business reply on Google
Dear Jenna, We apologize for any inconvenience you had during your stay. Your feedback is valuable to us and we will do better in the future. Thank you for choosing Holiday Inn Express Chatsworth and we hope you give us the chance to serve you again.
Wet floors, loud guests, and unhelpful staff.
Hotel room had broken amenities and poor sanitary conditions.
Hotel staff refused to accommodate a booking date error
Business reply on Google
Thank you for taking the time and write about your experience here at Holiday Inn Express in Chatsworth. I am sorry about the inconvenience you encountered with your booking, moving forward I was not able to locate a reservation under your name, if you can provime more details of your reservation to check with my front desk staff and identify the problem with your booking. Sincerely, GM
Guest sustained a broken arm in the bathtub due to negligence.
Uncomfortable beds and excessive noise from air conditioning and upstairs guests.
Room had a strong musty odor and poor navigation signage.
The hotel room was dirty and the beds were not made.
Business reply on Google
We are so sorry to hear about your recent experience with us. We assure you we are taking the appropriate measures and proper training for our staff going forward to ensure a better experience for our guests.
Unresolved plumbing issues, forced eviction of sick guest, and missing refund.