Holiday Inn Express & Suites Columbus

Business reply on Google

Thank you for taking the time to share your feedback. We are truly sorry to hear about the damage to your vehicle and understand how upsetting and frustrating this experience must have been. While we're glad you found the hotel itself to be enjoyable, we sincerely regret that your stay was overshadowed by this unfortunate incident. The safety and security of our guests is extremely important to us. We work closely with local law enforcement and continue to evaluate additional security measures to help deter these types of incidents. We appreciate you bringing your concerns to our attention and apologize that we did not meet your expectations. We hope you will consider giving us another opportunity to provide you with the safe and comfortable stay you deserve.

Business reply on Google

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. We regret to hear about the disturbance you encountered during your stay and understand how upsetting and uncomfortable that situation must have been. Guest safety and comfort are extremely important to us, and we apologize that we fell short in providing you with a peaceful stay. We are also sorry for any confusion regarding the additional charge to your account. For any billing questions or concerns, we encourage you to contact the hotel directly so our management team can review the matter with you further. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. Sincerely, Management Team Holiday Inn Express & Suites Columbus – Polaris.

Business reply on Google

We sincerely apologize for the distress you and your family experienced during your stay. We understand how upsetting the unexpected power outage was, especially for your children during spring break. While the outage was beyond our control, we regret the lack of communication and the discomfort caused by the loss of air conditioning. We also apologize for the inconvenience of ongoing renovations and the removal of the hot tub, which should have been more clearly communicated in advance. We truly regret that your experience did not meet expectations and appreciate your feedback.

Business reply on Google

Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet your expectations. We take guest concerns seriously and will address the issues you mentioned regarding service, amenities, and room features with our team to ensure improvements are made. Our goal is always to provide a comfortable and welcoming stay, and we regret that we fell short during your visit. We appreciate your feedback and hope you might consider giving us another opportunity to provide a better experience in the future. The Management Team,

Business reply on Google

Sarah Losh Caudill, Thank you for the feedback, I do feel there are some small discrepancies in your review. We do not allow reservations to be booked without a guaranteed method, as all hotel policies state we have the right to preauthorize and/or cancel non-guaranteed reservations. I believe this is what happened with yours and then you remade a reservation that was guaranteed, and we allowed you to check in even though we generally don't. 2nd - we DO NOT allow parties of any kind at our hotel as is stated on our website, and at the front desk. The $250 incidental hold is because of all the issues surrounding parties that we have to deal with. People absolutely do come here for the pool the same as you did and they enjoy it and the hotel, unfortunately yes, we do get a lot of vomit and feces in the pool and per the state health code it does have to be shut down for 12 hours, we don't do it just to upset people. The breakfast we serve is the same as every other select service Holiday Inn Express type of hotel, I am wondering if you have stayed in a hotel before. Lastly and most importantly, the staff here is exceptional, they all love their jobs and working here, the manager, aka

Business reply on Google

Ashley, Thank you for the review, however I think that your facts are very much off. When you book a reservation based on points, the only way to book is through reservations or the app, hotels are unable to book those. Second, Your reservation was for Friday not Saturday, we attempted to work with you and your DAD who booked the room to switch it to Saturday but no one ever replied to us so you were charged a No Show according to cancellation policies, which are online. Third, you proceeded to stand at my desk and tell me that I was to book your reservation without consulting your dad, I again explained that those reservations must be booked through the app or reservations, hotels can't book them. Finally you proceeded to keep screaming and I believe when you said to me "you can all Bleep off", that is when I asked you to leave, that was followed by "go bleep yourself" which was overhead by several people. I hope in the future this helps when you are trying to book a room, and helps you understand proper etiquette. Thank you, Management