Holiday Inn Express & Suites Dallas Market Ctr

Elevator, toilet, lighting, and air conditioning issues in the room.

The hotel room was dirty and staff were unhelpful.

Vehicle stolen from hotel parking lot and poor management response

room had sewage odor, dirty linens, and lack of breakfast supplies

Hotel oversold reserved room and provided poor customer service.

General manager engaged in loud, aggressive confrontation with staff during breakfast.

The manager was observed mistreating housekeeping staff during breakfast.

The hotel room was dirty and poorly maintained with unresponsive management.

The hotel room bed linens were dirty upon arrival.

Front desk was unattended for thirty minutes preventing check-in.

Front desk employee displayed unprofessional and rude behavior toward guests.

Hotel room was dirty and staff provided poor service

Hotel manager failed to process required refund documentation for two months

hotel staff refused to address a malfunctioning television in the room

Hotel rooms were unsanitary with poor soundproofing and maintenance issues.

Staff applied inconsistent identification policies based on guest race

Front desk canceled reservation without notice and denied payment charge.

The hotel room was dirty and lacked adequate security measures.

Vehicle break-in occurred and hotel staff provided poor assistance

The hotel room was unsanitary and the billing error was unresolved.