Holiday Inn Express & Suites Indianapolis

Business reply on Google

We sincerely apologize for the experience you had at Holiday Inn Express & Suites Indianapolis East. A lack of proper hot water is absolutely not the experience we want any guest to have, and we completely understand your frustration, especially after traveling and discovering the issue late at night. While some first-floor rooms may occasionally take longer for hot water to circulate during low-usage periods, the water should absolutely reach a comfortable temperature within a reasonable amount of time. Based on your experience, it is clear we fell short. We also understand how disappointing it must have felt to hear this was a known issue and not receive a more satisfactory resolution in the moment. Your feedback has been shared with our management and maintenance teams so this can be properly addressed and reviewed immediately. We never want any guest to leave feeling misled or undervalued, and we are truly sorry that this stay left you with that impression. Thank you for bringing this to our attention. Monty Holiday Inn Express & Suites Indianapolis East

Business reply on Google

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your stay. At Holiday Inn Express & Suites, we strive to provide a comfortable and enjoyable experience for all our guests. Regarding the incidental charges, we always require a credit card on file at check-in, which is a standard policy across hotels. This is explained to every guest upon arrival to ensure transparency. We regret any misunderstanding that may have occurred regarding this process. Additionally, we are currently undergoing renovations to enhance our property and guest experience. We make every effort to ensure that these improvements do not disrupt our guests, and we appreciate your patience during this time. As for the fire alarm system, it is in place for the safety of our guests. While we understand that it can be an inconvenience when it goes off unexpectedly, we want to reassure you that it only activates when necessary. Guest safety remains our top priority. We also want to address the condition in which the room was left. Our team ensures that each room is well-maintained for incoming guests, and when damages occur, appropriate

Business reply on Google

Dear Guest, Thank you for reaching out to us! We are so sorry to hear the experience you had. We are aware of the incident and its not something typical for it to happen at our location. We are also aware of the fact that the incident happen while the equipment were left in the car overnight. We have reached out to the local police to have you file the report as well. We are not aware of you being robbed as you are mentioning here or have that in the police report. Regardless, the incident is not typical to happen at our place and sorry that someone decided to take equipment out of your open trucks. We are already working with local police and helping them with the investigation. Thanks, Monty Holiday Inn Express & Suites Indianapolis, IN 46219

Business reply on Google

Dear Guest, Thank you for taking the time to share your experience. I want to sincerely apologize for the disruption and inconvenience you faced during your stay with us. We understand how frustrating it must have been to deal with noise and construction—especially while working night shifts and trying to rest during the day. That is certainly not the experience we want for any of our guests. Please know that we are in the final phase of a renovation aimed at improving our facilities, but we deeply regret that this impacted your stay so negatively. Your feedback is important, and we will be reviewing our communication and guest placement protocols to ensure we better accommodate those with special needs like daytime rest. We value your past loyalty, and it is never our intention to lose a guest’s trust. If you are open to it, I’d appreciate the opportunity to speak with you directly and make things right. You can reach me at [Your Contact Info]. Thank you again, and I hope we have the chance to restore your faith in us in the future. Sincerely, Monty Hotel Management

Business reply on Google

Dear Guest, We’re truly sorry to hear about your recent experience, and we appreciate you taking the time to share your feedback. What you described does not align with the standards we strive to maintain at Holiday Inn Express & Suites Indianapolis – East, and we take your concerns very seriously. Cleanliness, safety, and guest comfort are top priorities for our team, and we regret that we fell short during your stay. While we have been undergoing renovations to update rooms and public areas, it's clear from your feedback that additional improvements are needed—and we are actively working on them. We also understand your concerns about the area and the need for a more welcoming environment. Security measures, including cameras, are in place to help ensure the safety of all guests, but we are reviewing all aspects of your experience to see where improvements can be made. If you're open to discussing this further, please reach out to us directly at the hotel. We would welcome the opportunity to address your concerns and make things right. Sincerely, Monty General Manager Holiday Inn Express & Suites Indianapolis – East Committed to Clean | Convenient Location | Guest-First Service

Business reply on Google

Dear Guest, Please allow me to apologize for less than a satisctory experience for your recent stay with us. I have shared your kind words with my staff and they have joined me in thanking you. We are working towards improvements and going to start renovations soon. We had unexpected demands during the eclipse and did definitely run out of milk but glad to hear that our staff instantly took care of the issue right away. We are working towards improvising our breakfast menu. We hope that you will allow us anothet chance, when you are in the area. Thanks, Holiday Inn Express & Suited Indianapolis, IN 46219

Business reply on Google

Derrick, Please allow me to thank you for taking the time to provide us feedback on your recent experience with us. I am sorry that we were not able to meet your expectations during your stay with us. We take this matter seriously and have investigated the matter after your complaint. the stain that you seen on wall is perhaps a lipstick and not a blood stain, regardless there is no excuse for it to be there and we have implemented a through follow up and maintaince procedure for better future guest stays. Please also know that we are starting our renovations soon. Once again please accept our apology for less than satisfactory experience. Thanks, Holiday Inn Express & Suites Indianapolis, IN 46219