Holiday Inn Express & Suites Indianapolis Dtn-Conv Ctr Area by IHG
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The hotel misrepresented a parking fee as a room deposit.
Business reply on Google
Hello Brent, Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the charges on your receipt. Our intention is always to be transparent about all fees, including parking and any applicable deposits. We understand how frustrating unexpected charges can be, and we appreciate you bringing this to our attention. Please feel free to contact the hotel directly so we can review the charges with you and address any concerns. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Management
Excessive noise, poor amenities, and incorrect billing charges.
Business reply on Google
Hi Guy, We regret that your stay did not meet expectations and sincerely apologize for the disturbances you experienced. Your feedback regarding noise, water pressure, breakfast, and parking rates has been noted and will be reviewed to improve guest comfort and clarity. We value your input and hope future travelers have a more restful and seamless experience. - Chelsea Eslick GM
Inaccurate room amenities, billing issues, and unsanitary food service.
Business reply on Google
Hello Barbara, Thank you for taking the time to share your experience. First and foremost, I want to sincerely apologize for the frustration, inconvenience, and distress you encountered during your stay. We strive to be transparent and accommodating to all our guests, and it’s clear we fell short in several areas. We regret the discrepancy regarding the deposit amount and the availability of in-room coffee makers. Your comments have been shared with our management team so we can update our website and room descriptions to ensure they reflect our current offerings accurately. We’re truly sorry for the issues you faced with your card and the impact it had on your vacation. We understand how upsetting this must have been, especially when traveling and relying on those funds. Our team should have been more sensitive to your situation and proactive in finding a resolution. The incident at breakfast is deeply concerning, and we take this matter very seriously. Cleanliness and food safety are top priorities for us, and we have addressed your report with our kitchen staff to ensure this does not happen again. As a senior and someone living with disabilities, your experience should have bee
Poor facility cleanliness, ignored room requests, and inconvenient parking and deposit…
Business reply on Google
Hello Destina, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would appreciate the opportunity to discuss your experience further, so please get in touch with our management at [email protected]. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Sincerely, Management.
Hotel staff evicted a female guest following safety concerns.
Staff removed guest belongings from room despite confirmed four-night reservation.
Business reply on Google
Dear Elena Selivan, We apologize for the experience you had with our staff during your stay. Our goal is to ensure every guest feels cared for and valued, and we regret that this was not your experience. Rest assured, we are conducting a thorough review and implementing necessary changes to improve our service. Thank you for your feedback, and we hope to welcome you back to demonstrate our commitment to enhancing our guest experience. Sincerely, Management.
Security breaches, utility failures, and poor management during an extended stay.
Excessive street noise and inconvenient, unsafe parking situation.
Staff intrusion, excessive pool chemicals, and uncomfortable mattresses reported.
Unauthorized intruder entered hotel and hot water was shut off
Business reply on Google
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express INDIANAPOLIS DTN-CONV CTR AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 317-822-6400 or [email protected]. Sincerely, Julia Jonas Assistant GM
Vehicle was robbed in the hotel parking lot with inadequate staff assistance.
Unresponsive staff, dirty room, and lack of basic hotel amenities
unresponsive staff, dirty room, and lack of basic hotel amenities
Unsanitary room conditions, facility closures, and poor staff service.
Multiple facility issues including pests, poor breakfast, and lack of amenities.
Hotel failed to provide booked room type and incorrectly charged for parking.
Business reply on Google
Hi Kaitlin, Thank you for staying with us, and we greatly appreciate your honest review. I'm very sorry you had such a negative experience. There was no excuse to not have a jacuzzi room for you. We had an imbalance in room types and mishandled the issue. This is not typical of our property, and I assure you that all of our staff want each and every guest to have the best experience possible. I would invite you back to our property to improve upon your experience. Please contact me if you and your husband would like a night out after the new baby. Best wishes to you and your growing family! -Nikki, Sales Manager
unprofessional staff, shuttle service failure, and incorrect billing charges
Key cards malfunctioned, parking was limited, and hallways had unpleasant odors.
Unsafe parking access, poor soundproofing, and unsanitary hot tub conditions.