Holiday Inn Express & Suites Phoenix North

room key malfunction and poor customer service from staff

noisy air conditioning and strong paint odors in the hotel room

Staff incompetence caused check-in issues and failed to book requested rooms.

hotel refused to cancel reservation despite six days advance notice

Housekeeping failed to clean room and breakfast service was inadequate.

Staff members allegedly stole personal property left in a guest room.

Housekeeping failed to clean room and provide fresh towels.

Hotel failed to honor room reservation and promised billing adjustments

Hotel failed to provide reserved room type and promised billing credit.

The hotel billing system fails to provide proper PDF receipts.

The hotel incorrectly charged the customer's bank card for the room.

Hotel staff allegedly stole a ring and management is unresponsive.

The hotel failed to provide promised room cleaning services.

Excessive single-use waste and unresponsive front desk service.

Hotel staff double-booked a room, causing a security and privacy breach.

Hotel refused daily housekeeping and denied early breakfast access for guests.

Hotel staff failed to honor promised late checkout time

Valuables were stolen from a locked vehicle in the parking lot.

The hotel rooms have a gnat infestation and poor soundproofing.

Unsanitary room conditions and unexplained additional charges on final bill.