Holiday Inn Express & Suites San Jose
🏨 Hotels & Travel · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Noise disturbances from adjacent property and shared parking issues.
Unauthorized invoice received for a purchase at the hotel
Business reply on Google
Dear Guest, I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you. Sincerely, General Manager Holiday Inn Express & Suites San Jose – Silicon Valley [email protected] 408-930-7219
hotel staff failed to address member service concerns
Hotel lacks basic amenities and has outdated furniture and facilities.
Hotel failed to replace mattress or repair room phone
inconsistent application of parking fees and unhelpful management
Business reply on Google
Dear Guest, Thanks for sharing your thoughts about your stay. On the basis of your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Sincerely, Hotel Managemnet Holiday Inn Express & Suites San Jose – Silicon Valley
Rude receptionist and undisclosed parking fees without security.
Business reply on Google
Dear Mario, We are very sorry to hear about your experience and the issues you encountered with service and parking. Your feedback is important and will be shared with our team to improve both staff interactions and guest services. We hope to provide a much better and more respectful experience in the future. Sincerely Mihir Desai General Manager 4089307219 [email protected]
Vehicle broken into due to lack of parking lot security
Business reply on Google
Dear Andrew, We are sorry to hear that your stay was less than satisfactory, and we hope that you will give us another chance in the future. We appreciate your input as we work to improve our service and facilities. Sincerely, Mihir Desai General Manager Holiday Inn Express & Suites San Jose – Silicon Valley [email protected] 408-930-7219
Receptionist was rude and threatened to cancel the reservation.
Business reply on Google
Dear DJ, Thank you for your feedback and we will consider your feedback to train our staff accordingly and will make sure this never happens in future. Sincerely, Mihir Desai General Manager
hotel failed to provide receipt and has poor service and amenities
Business reply on Google
Dear Miguel, Thank you for taking the time to share such a detailed review. We’re very sorry for the experience you had with service, breakfast, room care, and receipt issues during your stay. We have taken note of your comments and have shared these with our team for review. Despite your disappointment, we hope you will return to stay with us again at some future date when you can be assured of our very best attention. Sincerely, Amanda Kennedy General Manager Holiday Inn Express & Suites Tulsa West - Sand Springs, an IHG Hotel [email protected] 918-419-2700
Bathroom ventilation fan was non-functional and maintenance failed to repair it.
Room was not ready and breakfast options were incomplete.
Staff member exhibited aggressive and unprofessional behavior toward guests.
Business reply on Google
Dear Michelle Hernandez, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN JOSE – SILICON VALLEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 4089307219 or [email protected] Sincerely, Mihir Desai General Manager 4089307219 [email protected]
hotel rooms are dirty and infested with cockroaches
Lack of housekeeping service and poor breakfast quality.
Excessive noise, faulty bathroom lighting, and lack of hotel amenities.
Hotel failed to inform guest that cash payments are not accepted.
hotel rooms are dirty and missing promised elite member benefits
The hotel is located in an unsafe neighborhood with criminal activity.
Hotel failed to disclose proximity to a cemetery before booking.