Holiday Inn Express Jacksonville South Bartram Prk by IHG

Hotel rooms and pool area lack cleanliness and proper maintenance.

Hotel refused to accommodate booking error or offer compassionate assistance

The hotel room had blood stains and multiple insect infestations.

hotel room lacked cleanliness and breakfast service was unavailable

Unheated pool, poor breakfast quality, and intrusive housekeeping staff.

Hotel room was dirty and in poor physical condition.

Customer dissatisfied with the termination of a helpful front desk employee.

Hotel rooms have a persistent mold or mildew odor.

The hotel room was poorly maintained and the shower was dirty.

hotel room and lobby were dirty with poor furniture placement

Staff provided incorrect room type and exhibited rude behavior.

Unsanitary bathroom conditions and dangerous structural hazards in the guest rooms.

Hotel staff gave unauthorized room access resulting in theft of belongings.

Manager exhibited unprofessional and aggressive behavior toward guests upon arrival.

Unsanitary room conditions and unhelpful staff regarding basic supplies.

Staff engaged in unprofessional behavior and retaliatory eviction of a guest.

Hotel refused room change despite pet allergy and noise issues

The parking lot is too small for trailers and large vehicles.

Excessive noise from hotel event and lack of parking availability.

Dead roach found in refrigerator and poor management response