Holiday Inn Express San Diego-Sea World Area by IHG
🏨 Hotels & Travel · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff member demanded unauthorized cash payment and denied service to family.
Business reply on Google
Hi Paki, We sincerely regret hearing about your experience and the situation you described. This is not the level of service we strive to provide. We take such matters seriously and will address this internally. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in the future. - The Staff at Holiday Inn Express San Diego-Sea World Area
The hotel's surrounding area feels unsafe for families due to criminal activity.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent stay with us. I am deeply concerned to read about your experience and to hear that you felt unsafe during your time in the area. The safety and security of our guests, especially families traveling with children, is our absolute highest priority. While the areas outside of our property lines are public and beyond our direct control, we take all guest reports regarding the surrounding environment very seriously. We regularly communicate and work closely with local law enforcement and community community groups to monitor the neighborhood and ensure our guest environment remains secure. We completely understand how vital peace of mind is when traveling with your family, and we sincerely apologize that we fell short of providing that comfort for you. Your feedback has been shared directly with our security leadership team to review our current measures. We appreciate your candor, as it helps us understand where we need to focus our attention to better serve our guests. Sincerely, Sarah Rojas General Manager 619.226.8000
guests developed rashes from unsanitary hotel bedding
Excessive noise from nearby freeway and gym prevents sleep
Excessive noise levels and poor breakfast quality at the hotel.
The hotel room was infested with bed bugs.
The hotel rooms and breakfast area were infested with bugs.
unreliable internet and cellular service with outdated television equipment
Room was unclean and hotel charged for a cancelled stay.
Poor breakfast availability, slow elevator, and limited parking.
staff exhibited discriminatory behavior and poor customer service during check-in
Unsanitary bedding caused illness and front desk staff provided rude service.
Hotel cancelled reservation and required rebooking at a higher price.
Laundry room access restricted during quiet hours preventing clothes cleaning
hotel refused to waive fees for a requested date change
Excessive freeway noise and lack of elite member room upgrade.
Hotel has dated decor, dirty carpets, and poor room layout.
Excessive noise, security concerns, and intrusive housekeeping staff.
Hotel under construction with poor service and lack of hot water.
Excessive noise from guests and broken room phone