Holiday Inn Houston NE
🏨 Hotels & Travel · Humble
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
hotel failed to refund money after a cancellation
Front desk staff was hostile and threatened to call the police.
Business reply on Google
Hi Hui Li, We are deeply concerned to read about the distressing experience you encountered during your check-in. We take all allegations of hostile behavior and harassment extremely seriously, and the actions you described do not reflect our standards of hospitality. Our team will investigate this incident internally. Please contact +1 281-540-3600. Thank you for bringing this to our attention. - Farwa Saeed
Misleading shuttle service information caused travel delays and extra expenses.
Business reply on Google
Hi Jack, We sincerely apologize for the inconvenience you experienced with the shuttle service. We understand how frustrating this must have been and appreciate your feedback. Your comments about the clarity of our listings and shuttle information are invaluable, and we are committed to addressing these concerns with our team to improve guest experiences. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. - Farwa Saeed
Hotel failed to disclose that the advertised hot tub was broken.
Business reply on Google
Hi Timika, We sincerely apologize for the inconvenience you and your daughter experienced during your stay. We understand how important the hot tub was for your visit, especially after such a significant event. It’s concerning to hear about the lack of communication regarding its status and the response you received from our team. We are committed to addressing these issues to ensure better service and transparency for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future. - Farwa Saeed
Vehicle was vandalized and robbed in the hotel parking lot.
Business reply on Google
Hi Damian, We’re truly sorry to hear about your recent experience and the distress it caused. Ensuring the safety and security of our guests and their belongings is a top priority, and we regret that we fell short during your stay. We understand your frustration with the lack of follow-up and are committed to addressing this internally to prevent future occurrences. Please reach out to us directly through our official channels so we can further assist you. Thank you for bringing this to our attention. - Farwa Saeed
Hotel staff failed to notify guests when their room was ready.
Unclean room, poor staff assistance, and undisclosed security deposit fee.
hotel refused to refund charges for a cancelled room booking
Front desk manager was rude and unprofessional during reservation inquiry.
shuttle service failed to wait and staff was unhelpful
Elevator failure prevents access to guest room
The hotel app failed to process loyalty program food vouchers.
Front desk refused to provide bedding for a sick child
Incorrect breakfast charges and excessive noise from the air conditioning unit.
Vehicle stolen from parking lot and hotel refusing to provide footage
hotel rooms and facilities are dirty and poorly maintained
hotel lacked emergency power and refused refunds during hurricane
hotel room was unsanitary with mold and dirt throughout
Inaccurate parking information and poor front desk service regarding room amenities.
Staff questioned tipping and failed to provide an accurate billing receipt.