Holiday Inn Indianapolis Downtown by IHG
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Multiple room maintenance issues and poor front desk service
Business reply on Google
Hi Terry, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect our standards, and we are addressing these concerns with our team to ensure improvements. We understand the importance of a comfortable and well-maintained environment and are committed to enhancing our guest experience. Thank you for bringing these matters to our attention. - The Staff at Holiday Inn Indianapolis Downtown
hotel rooms were unsanitary and staff were unhelpful with refund requests
Business reply on Google
Hi Yoyo, Thank you for taking the time to share your feedback. We regret that the cleanliness and condition of both guest rooms, as well as your experience with our service and refund request, did not meet your expectations. Your comments have been shared with the appropriate teams, and we would appreciate the opportunity to review your experience further. Please contact us at +1 317-631-9000 so we can assist you directly. Sincerely, - The Staff at Holiday Inn Indianapolis Downtown
room was dirty with trash and hair present upon arrival
Business reply on Google
Hi Katherine, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect our standards, and we are addressing these concerns with our team to ensure they are resolved. We understand how frustrating this must have been, especially after a long drive and in anticipation of the game. We appreciate your feedback and are committed to improving our services. Thank you for bringing these matters to our attention. - The Staff at Holiday Inn Indianapolis Downtown
The hotel room was unclean and lacked promised amenities and service.
Incorrect room type provided with poor amenities and unhelpful staff.
unauthorized liquor charges added to room bill
Business reply on Google
Hi Austin, We’re truly sorry to hear about the billing issue you experienced. Your trust is important to us, and we understand how frustrating this situation must be. Please reach out to +1 317-631-9000 with your reservation confirmation number and details of the charge in question. Our team will review your account and work with you to resolve this matter. We value your loyalty as an IHG member and are committed to making this right. Sincerely, - The Staff at Holiday Inn Indianapolis Downtown
Staff failed to resolve a room lock issue efficiently.
Long check-in wait times and lack of communication regarding breakfast fees.
Business reply on Google
Hi Britt, We sincerely apologize for the inconveniences you faced during your stay. We understand how frustrating the check-in delay and unexpected breakfast charges must have been, especially given the rate. Your feedback is invaluable, and we are committed to addressing these operational and communication issues to enhance our guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. - The Staff at Holiday Inn Indianapolis Downtown
Hotel failed to provide rooms at the scheduled check-in time.
Business reply on Google
Hi Jenna, We sincerely apologize for the inconvenience you experienced during your recent stay. It's disappointing to hear about the delay in room availability and the service you received, especially during such a busy event. We strive to provide a seamless experience for our guests, and it's clear we fell short in this instance. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention. - The Staff at Holiday Inn Indianapolis Downtown
Long wait time for room check-in and lack of staff communication.
Hotel staff gave another guest a key to an occupied room.
The hotel room was dirty and the water supply was discolored.
Business reply on Google
Thank you for taking the time to share your feedback. We are very sorry to hear that your recent stay did not meet expectations. Cleanliness and room condition are extremely important to us, and what you’ve described does not reflect the standards we strive to uphold. We take concerns about carpets, bathroom fixtures, and water quality very seriously. Please know that we are addressing these issues with our housekeeping and maintenance teams to ensure they are properly reviewed and corrected. Your comment regarding the staff response is also concerning, and we will be reinforcing our service expectations to ensure all guest concerns are handled promptly and professionally. We truly value feedback like yours as it helps us identify areas where we must improve. If you are open to it, we would appreciate the opportunity to speak with you directly to learn more about your experience and work toward making things right. Thank you again for bringing this to our attention. Kendra Burns [email protected]
Hotel charged extra fees, had dirty rooms, and unheated pool.
Business reply on Google
Thank you for taking the time to share your experience. We’re very sorry to hear that your stay did not meet expectations, and we sincerely apologize for the frustration you encountered. We regret the confusion regarding the breakfast charges through Expedia and understand how disappointing it is when information does not match upon arrival. This is certainly not the experience we want our guests to have, and we will follow up with both our team and our third-party booking partners to help prevent this from happening in the future. We’re also concerned to hear about the condition of your room and the cleanliness around the bathtub. This feedback has been shared with our housekeeping and maintenance teams for immediate review. Additionally, we apologize for the pool temperature not meeting expectations and for any interactions with staff that came across as unprofessional. This will be addressed with our team, as respectful and welcoming service is a top priority. We appreciate you acknowledging the positive experience with our night shift staff and regret that the rest of your stay overshadowed that. Thank you again for bringing these matters to our attention. Sincerely, Audrey Dav
hotel failed to refund an unused parking fee charge
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the frustration you’ve encountered regarding the parking fee authorization. The hold should indeed drop off after checkout when the garage isn’t used, and we’re sorry this has not happened as expected. We’re especially disappointed to hear about the difficulty you faced when calling for assistance. This is not the level of service we aim to provide, and your comments will be addressed with our team to ensure better communication and courtesy moving forward. Please reach out to us directly with your reservation details, and we will be happy to look into the authorization and make sure it is resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make it right. Thank you, Audrey Davis Assistant General Manager Holiday Inn Downtown Indianapolis [email protected] 317.631.9000
Room maintenance issues, poor breakfast quality, and incorrect billing charges.
Poor cleanliness, unexpected parking fees, and inadequate breakfast service.
Staff errors, poor food quality, rude service, and unclean hallways.
Excessive pool noise and failure to provide requested room cleaning services.
Business reply on Google
Dear Gwendolyn Jurnakins-Om, Thank you so much for taking the time to leave us feedback from your recent stay at the Holiday Inn Downtown Indianapolis. We apologize that your stay did not your stay did not meet expectations. We strive to make every stay a memorable one. We do sincerely apologize for any inconveniences experienced. Please feel free to reach out with any further questions. Thank you, Audrey Davis 515 S.West St. Indianapolis, IN 46225 [email protected] 317.631.9000
Guest reports being stalked and harassed by individuals at the hotel.
Unauthorized charges were deducted from the customer's bank account.