Holiday Inn Jacksonville E 295 Baymeadows by IHG
🏨 Hotels & Travel · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
room was not cleaned and towels were not provided
Business reply on Google
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your room was not serviced promptly and that you had to repeatedly request towels during your stay. This is not the level of service we strive to provide, and we understand how frustrating and inconvenient this must have been. We are reviewing this matter with our housekeeping team to ensure better communication and consistency in servicing guest rooms. Your comments are valuable and will help us improve our operations and guest experience. We appreciate your stay and hope you will consider giving us another opportunity to provide the quality service you deserve.
Hotel room keys repeatedly failed and staff were unhelpful
Business reply on Google
Hi Sa Awad, We sincerely apologize for the inconvenience you experienced with the key cards during your stay. We understand how frustrating it must have been to repeatedly visit the front desk, and we regret any impression of frustration from our team. Your feedback is invaluable, and we are committed to addressing these issues to improve our guest experience. We hope to have the opportunity to welcome you back and provide a seamless stay in the future. - The Staff at Holiday Inn Jacksonville E 295 Baymeadows
Hotel cancelled reservation due to mandatory pre-payment policy.
The hotel room had a strong odor of animals.
Hotel rooms are dirty, dated, and noisy.
The hotel room had water damage, mildew, and poor cleaning standards.
Unauthorized additional charges remain unresolved after multiple inquiries.
Presence of bed bugs and non-functional room electronics
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the experience you described during your stay. This is certainly not the level of comfort, cleanliness, or service we strive to provide. Please know that we take reports of pest activity and maintenance issues very seriously. Our housekeeping and engineering teams have been notified to thoroughly inspect and address these concerns immediately. We truly regret that your visit fell short of expectations and would appreciate the opportunity to speak with you directly to make this right. If you’re willing, please contact the hotel’s management team at your earliest convenience.
Hotel room had mold in the shower and poor front desk service.
poor service, unprofessional staff, and lack of cleanliness
Unexpected breakfast charges and poor food quality at the hotel.
Business reply on Google
Dear Valued Guest: Thank you for sharing your feedback. We are very sorry to hear about your negative experience during your stay. We take all guest feedback seriously and are disappointed that we did not meet your expectations. We are taking steps to address the issues you raised. Holiday Inn Team
Misleading breakfast charges, poor food quality, and inadequate housekeeping services.
The hotel room had roaches in the closet.
The hotel rooms and hallways were dirty and in poor condition.
Business reply on Google
Thank you for your feedback. We're glad you had a positive experience with our front desk staff. We're sorry to hear about the issues with the room's condition. Your input is valuable, and we hope to provide a better experience in the future.
Hotel staff failed to locate or return lost child footwear.
hotel failed to honor convention rate and provided poor customer service
Hotel refused to provide a full refund for unused breakfast service.
Hotel staff refused loyalty program breakfast benefits for points booking.
Hotel refused to extend stay during hurricane evacuation
Business reply on Google
Thank you for staying with us. We sincerely apologize for the inconvenience caused by your flight cancellation, which was beyond our control. Unfortunately, we were unable to extend your stay due to being fully booked. As you may know, many families are currently facing mandatory evacuations and seeking shelter in hotels in our area. We appreciate your understanding during this challenging time. Sincerely, HI Team
room had poor cleanliness and limited breakfast options