Holiday Inn Los Angeles Gateway
🏨 Hotels & Travel · Torrance
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Excessive noise from neighboring room and unresponsive front desk staff.
Business reply on Google
Hi Felisha, Thank you for taking the time to share your experience, and for your loyalty as a Diamond Elite member. We'd welcome the opportunity to look into the concern you've raised regarding the points refund for your stay. Please reach out to us at +1 310-781-9100 with your reservation confirmation number and details of your stay, and our team will review your account and work with you to resolve this matter. Sincerely, - Hotel Management
unannounced loud construction noise during hotel stay
Business reply on Google
Hi John, We sincerely apologize for the disruption caused by the construction during your stay. We understand how important a quiet environment is, especially for work-related activities, and we're sorry for any inconvenience this may have caused. Your feedback is invaluable, and we will ensure our team communicates any ongoing projects more effectively to our guests. Thank you for bringing this to our attention. - Hotel Management
excessive noise from other guests and lack of management intervention
Business reply on Google
Hi Shane, We sincerely apologize for the disturbances you experienced during your stay. Ensuring a peaceful environment for our guests is a priority, and we're sorry this was not your experience. We appreciate your feedback and will address these concerns with our team to improve our services. Thank you for sharing your previous positive experience, and we hope to restore your trust in us for future visits. - Hotel Management
Hotel failed to provide requested ADA room for wheelchair user
Staff lacks training for exceptions and grievance handling processes are unavailable.
Business reply on Google
Hi Chandrasekar, We’re sorry to hear about your experience with our staff and the challenges you faced regarding late checkout. Your feedback is invaluable to us, and we are committed to using it to enhance our training and processes. We strive to ensure all guests have a seamless experience, and we appreciate your input in helping us improve. Please feel free to reach out to us directly through our official channels for any further assistance. - Hotel Management
Dirty towels, broken amenities, and undisclosed booking limitations.
Unsanitary food conditions and unhelpful staff at the hotel.
Staff were rude and unaccommodating during the check-in process.
Business reply on Google
Hi Kyle, We’re sorry to hear about your experience during check-in. Providing exceptional service is our priority, and we regret that we fell short during your visit. Your feedback is invaluable, and we will address this with our team to ensure improvements. We appreciate your loyalty as a Diamond Elite member and hope to have the opportunity to serve you better in the future. - Hotel Management
Lack of hot water and slippery shower floors caused a fall.
Business reply on Google
Hi Jim, Thank you for taking the time to share this experience. We’re truly sorry for what occurred during your stay, especially given the safety concerns involved and the added difficulty caused by your disability. A lack of hot water and a slippery shower surface are unacceptable, and the fall you described is something we take very seriously. We regret that the follow-up after the incident report did not meet expectations and that the issue persisted even after a room change. That is not the level of care or communication we aim to provide. Your experience has been escalated, and a member of our management team will be reaching out directly to review the incident, ensure your well-being, and work toward a resolution. We’re also addressing the hot water and bathroom safety concerns with our maintenance and safety teams to prevent this from happening again. Thank you for bringing this to our attention, and we appreciate the opportunity to address this properly. - Hotel Management
Hotel had billing issues, broken amenities, no hot water, and poor service.
Business reply on Google
Hi Aja Layral, Thank you for sharing this, and we truly appreciate the chance to address it. Your experience falls far below the standards we set for our guests, and we understand how frustrating these issues must have been—from the room condition to the lack of hot water and the challenges you faced when seeking support. No guest should deal with multiple inconveniences during a stay, and we’re committed to making this right. Our team is already reviewing the concerns you raised, including the deposit discrepancy and the service you received. Someone from our management team will reach out directly to discuss the situation in detail and work toward a fair resolution. We value your feedback, and we’re taking this seriously to ensure better experiences moving forward. - Hotel Management
The hotel room was dirty and in poor condition.
Business reply on Google
Hi Goon in the Moon, We sincerely apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we are addressing the issues you mentioned, including room conditions and staff responsiveness, to ensure improvements. We understand how important a comfortable and welcoming environment is and are committed to enhancing our guest experience. Thank you for bringing these matters to our attention. - Hotel Management
The hotel room was dirty and staff provided poor service.
Business reply on Google
Hi Nathan, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain. We are addressing the cleanliness and maintenance concerns with our team to ensure improvements. We also regret any inconvenience caused by the construction noise and the parking fees. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a better experience in the future. - Hotel Management
Room condition issues and disruptive construction noise during stay.
Business reply on Google
Hi Nathan, We sincerely apologize for the disappointing experience you had during your stay. Your feedback is important to us, and we are addressing the issues you mentioned, including room conditions and noise disturbances. We regret that our front desk team did not meet your expectations and are working to improve our service. Thank you for bringing these matters to our attention. - Hotel Management
Misleading shuttle policies, poor breakfast quality, and disruptive construction noise.
Multiple service failures including cleanliness, room assignments, and facility issues.
The hotel room was filthy with stained linens and uncomfortable furniture.
Hotel rooms were dirty and lacked requested accessibility features.
Delayed check-in, room unavailability, and poor staff service and amenities.
The hotel floors are dirty and the facility is poorly maintained.
Hotel staff incorrectly checked guest out and room was filthy.
Business reply on Google
Hi Mikey, We're truly sorry to hear about your disappointing experience. It's our aim to provide clean, comfortable rooms with all the necessary amenities, and it seems we fell short during your stay. Your feedback is invaluable and will be shared with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future. - Hotel Management