Holiday Inn Philadelphia Arpt-Stadium Area by IHG
🏨 Hotels & Travel · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel overbooked and failed to provide a confirmed room
Business reply on Google
Hi, We sincerely apologize for the inconvenience you experienced with your reservation. It's concerning to hear about the overbooking issue and the lack of assistance in finding alternative accommodations. We understand how frustrating this must have been, especially at such a late hour. Your feedback is invaluable, and we will address these concerns with our team to improve our guest experience. Thank you for bringing this to our attention. - The Staff at Holiday Inn Philadelphia Arpt-Stadium Area
Hotel lacks running water and has foul smelling rooms
Hotel rooms and common areas are dirty and smell of mildew.
Hotel had poor cleanliness, broken amenities, and unhelpful front desk staff.
Business reply on Google
Hi Mo, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable, and we are committed to addressing the cleanliness and maintenance issues you mentioned. We will also review our check-in procedures to ensure better communication among our staff. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future. - The Staff at Holiday Inn Philadelphia Arpt-Stadium Area
unauthorized charge for alleged property damage without sufficient evidence
Business reply on Google
Hi Zach, We sincerely apologize for the issues you encountered during and after your stay. It's concerning to hear about the charge and the lack of communication you experienced. We take such matters seriously and are committed to resolving them fairly. We also regret that the noise levels and breakfast did not meet your expectations. We want to ensure all charges are accurate and clearly explained. Please reach out to +1 215-336-4600 with your reservation confirmation number and details of the charge in question. Our team will review your account and work with you to resolve this matter. - The Staff at Holiday Inn Philadelphia Arpt-Stadium Area
Long elevator wait times and poor shower water pressure.
Business reply on Google
Hi Jose, We’re sorry to hear about your experience during your stay. We understand the frustration with the check-in process and elevator wait times, and we appreciate your patience. Your feedback regarding the shower pressure is also noted, and we will address these concerns with our team to improve our services. We hope you enjoyed the city view and your time at the hockey tournament. Thank you for sharing your thoughts with us. - The Staff at Holiday Inn Philadelphia Arpt-Stadium Area
Hotel room television and telephone were non-functional during the stay.
Business reply on Google
Dear Michel, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PHILADELPHIA ARPT-STADIUM AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at [email protected]. Sincerely, Elena Rouko [email protected]
Double billing, poor room maintenance, and presence of roaches.
Business reply on Google
Dear Jaleesa Purnell, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PHILADELPHIA ARPT-STADIUM AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Please know that your feedback is being taken very seriously. I will be sharing this with our management and maintenance teams immediately to ensure these issues are investigated and corrected. Situations like this require urgent attention, and your comments help us identify where we’ve fallen short. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at [email protected]. Sincerely, Elena Rouko [email protected]
Hotel shuttle failed to pick up guests for three hours.
Business reply on Google
Dear Lauren, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PHILADELPHIA ARPT-STADIUM AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at [email protected]. Sincerely, Elena Rouko [email protected]
excessive noise from neighbors prevented sleep
customer was double charged without authorization or notification
Business reply on Google
Dear Conrad, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PHILADELPHIA ARPT-STADIUM AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at [email protected]. Sincerely, Elena Rouko [email protected]
Inaccurate room view, poor soundproofing, and lack of hot water.
Guest was trapped in the bathroom due to a faulty lock
Business reply on Google
Dear Sarah, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PHILADELPHIA ARPT-STADIUM AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at [email protected]. Sincerely, Elena Rouko [email protected]
The hotel room was infested with a mouse.
Business reply on Google
Dear Deborah,, Thank you for taking the time to tell us about your experience at Unbranded WILLOW GROVE SUITES. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Unbranded, and if I can be of assistance to you, please contact me directly at [email protected]. Sincerely, Elena Rouko [email protected]
Staff refused to assist with shuttle access due to policy requirements
Business reply on Google
Dear Ellyn, We would like to respectfully clarify what took place during your interaction with our staff. I was the employee assisting you, and my colleague had spoken with you prior to me. Your parking reservation was made through a third-party website, and their policy clearly requires guests to present either a printed confirmation or the original confirmation email so we can verify the reservation. We attempted to explain this to you step-by-step so we could assist you as quickly as possible. Throughout the conversation, you repeatedly used the F-word and other strong profanity toward both the front desk agent and myself. We politely asked you several times to please stop using that language so we could continue helping you, but the profanity continued and even escalated. Despite this, we continued trying to explain the process and to find a solution within the required policy. You stated that you did not care how the process worked and demanded immediate parking without the necessary documentation. We understand how stressful travel can be, and we truly were trying to assist you, but we also must follow the verification rules set by the third-party service. We apologize for an
hotel room was dirty and customer was wrongly charged smoking fee
Business reply on Google
Dear Kym, Thank you for taking the time to tell us about your experience at Holiday Inn PHILADELPHIA ARPT-STADIUM AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at [email protected]. Sincerely, Elena Rouko [email protected]
Airport shuttle service is unreliable and has long wait times.
Business reply on Google
Dear Austin, Thank you for taking the time to tell us about your experience at Holiday Inn PHILADELPHIA ARPT-STADIUM AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at [email protected]. Sincerely, Elena Rouko [email protected]
Misleading advertising regarding free breakfast and uncomfortable room amenities.
Hotel room had cockroaches and unsanitary bedding with unauthorized credit card charges.
Vehicle window broken and items stolen while parked at hotel