Holiday Inn San Antonio N
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hotel rooms had broken air conditioning and unpleasant odors with unprofessional staff.
Rude staff and lack of signage regarding breakfast charges.
Business reply on Google
Hi, We’re sorry to hear about your recent experience and appreciate your feedback. We strive to provide excellent service and regret that we fell short during your stay. Your comments about the front desk and breakfast service are important to us, and we will address these concerns with our team to improve communication and guest satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. - The Staff at Holiday Inn San Antonio N - Stone Oak Area
The morning manager displayed unprofessional and rude behavior toward the guest.
Business reply on Google
Hi Latanya, We’re sorry to hear about your experience with our morning manager. Providing professional and courteous service is a priority for us, and we will address this matter with our team to ensure improvements. Your feedback is invaluable, and we appreciate you bringing this to our attention. - The Staff at Holiday Inn San Antonio N - Stone Oak Area
Room was dirty, smelled bad, and contained cockroaches.
Vehicle break-in and presence of mold in the hotel room
hotel is dirty with bugs and lacks parking lot security
Business reply on Google
Hi Julio, We’re truly sorry to hear about your experience and the issues you encountered during your stay. Your feedback regarding cleanliness, amenities, and security is very important to us, and we are addressing these concerns with our team to ensure improvements. We’re glad to hear our breakfast staff made a positive impression, and we appreciate your patience and understanding. Please feel free to reach out to us directly for any further assistance. - The Staff at Holiday Inn San Antonio N - Stone Oak Area
Vehicle vandalism occurred in the hotel parking lot.
Hotel had safety violations, poor staffing, and refused breakfast service.
Hotel has safety violations, discrimination, and inaccessible emergency exits.
Hotel lacks hot water, functional amenities, and acceptable breakfast options.
room was not cleaned and fresh towels were unavailable
Business reply on Google
Hi Ned, We’re truly sorry to hear about your experience and the inconvenience you faced during your stay. Your feedback is important to us, and we will address these concerns with our team to ensure better service in the future. We value your loyalty as a member and hope to have the opportunity to provide you with a more enjoyable stay next time. - The Staff at Holiday Inn San Antonio N - Stone Oak Area
Hotel staff refused to provide housekeeping services to guests.
Business reply on Google
Hi Bella, We’re truly sorry to hear about your experience and the challenges your boyfriend and his family faced during their stay. We take all feedback seriously and are committed to addressing any concerns to ensure our guests feel respected and valued. Please know that we are looking into this matter to prevent similar situations in the future. We appreciate your feedback and encourage you to reach out to us directly for further assistance. - The Staff at Holiday Inn San Antonio N - Stone Oak Area
Hotel facilities are broken and staff refused a refund request.
Business reply on Google
Hi Crystal, Thank you for contacting us regarding your billing concern. We want to ensure all charges are accurate and clearly explained. Please reach out to +1 210-298-8820 with your reservation confirmation number and details of the charge in question. Our team will review your account and work with you to resolve this matter. Sincerely, - The Staff at Holiday Inn San Antonio N - Stone Oak Area
Customer charged an unexpected hundred dollar linen damage fee
Hotel staff attempted to steal a guest's iPad from their room.
hotel failed to return deposit and provided inconsistent billing information
Business reply on Google
Danielle, thank you for taking the time to share your concerns. We’re sorry your experience with your deposit and communication with our team was not what you expected. Your comments are important and have been shared with our management team for review. We appreciate your feedback as it helps us focus on ways to improve moving forward.
Unheated pool, room odor, and poor sound insulation in hotel room.
Business reply on Google
Patricia, thank you for sharing your concerns with us. We’re sorry your stay didn’t meet expectations, and your feedback about the pool, room comfort, and noise levels has been shared with our team. We appreciate you letting us know so we can work to improve the experience for future guests.
The hotel room television was non-functional and staff could not assist.
Business reply on Google
Thank you for sharing your experience with us. We’re sorry your stay wasn’t as expected and appreciate you letting us know about the challenges you faced with the television. Your feedback has been shared with our team so we can take steps to improve. We regret that this impacted your visit.
Room configuration was unavailable and check-in was delayed.
hotel rooms have a bedbug infestation
Business reply on Google
Tom, we genuinely regret to hear about the inconveniences you encountered during your visit. We unequivocally prioritize cleanliness and are conscientious of matters related to any pest issue. We assure you we take each such report seriously and follow strict protocols including thorough investigations. We apologize for any discomfort caused and appreciate you bringing this to our attention. We sincerely hope to have the chance to regain your confidence in the future.