Holiday Inn San Antonio-Riverwalk by IHG

Broken air conditioning and unhelpful valet service during hotel stay.

multiple room changes due to cleanliness and maintenance issues

Room had foul odor, broken air conditioning, and unsanitary bedding.

Hotel had significant delays, pest infestation, and poor room cleanliness.

room has sewage odors, insect infestations, and filthy furniture

Hotel lacks expected amenities and charges high fees for basic services.

unauthorized charges and hidden fees applied to reward point bookings

Reservation cancelled without notice and poor room quality provided

Hotel room was dirty with poor soundproofing and inaccurate parking information.

hotel rooms contained bugs and staff were unhelpful with billing issues

Hotel refused to accommodate professionally trained working K-9 dogs.

Hotel room had broken amenities and poor cleanliness standards.

Hotel rooms were dirty with mold smell and broken air conditioning.

unhelpful staff and unprofessional handling of reservation and promotions

Prepaid parking was unavailable and staff was rude to guests.

Hotel refused to waive cancellation fees despite medical emergency

Hotel room had poor hygiene, pests, and outdated, damaged furnishings.

hotel room was dirty with ants and broken fixtures

hotel staff failed to assist with recovering a lost personal item

Unclean bedding, poor wifi, high fees, and unprofessional staff behavior.