Holiday Inn San Jose
🏨 Hotels & Travel · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room had insects and management refused to address it.
Business reply on Google
Dear Shizue Endo, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn SAN JOSE - SILICON VALLEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 408-451-3002 or [email protected]. Sincerely, Yves Hansel General Manager 408-451-3002 [email protected]
Front desk employee was rude and unprofessional to guests.
Business reply on Google
Hi Alo, We sincerely apologize for the experience you and your family had during your stay. Professionalism and respect are core values we strive to uphold, and we regret that this was not reflected during your check-in. We are addressing this matter internally to ensure our team consistently provides the warm and respectful service our guests deserve. Thank you for bringing this to our attention. - The Staff at Holiday Inn San Jose - Silicon Valley
Inconsistent hot water, delivery restrictions, laundry costs, and parking issues.
hotel lacked hot water and had excessive noise disturbances
Room had unpleasant odor and restaurant served expired food.
Business reply on Google
Hi イネズ, Thank you for sharing your detailed feedback. We’re sorry to hear about the issues you encountered during your stay, particularly the room odour and dining experience. Your comments about the expired mustard sauce and the lack of acknowledgment from our staff are concerning, and we will address these with our team to ensure better service in the future. We appreciate your kind words about our reception staff and are glad they could assist you efficiently. Your insights are invaluable as we strive to enhance our guest experience. - The Staff at Holiday Inn San Jose - Silicon Valley
Staff member provided rude and unprofessional customer service.
Business reply on Google
Dear Justin Harper, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn SAN JOSE - SILICON VALLEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 408-451-3002 or [email protected]. Sincerely, Yves Hansel General Manager 408-451-3002 [email protected]
Hotel room had mold, broken appliances, and stained mattress.
Hotel room was dirty, lacked hot water, and staff were rude.
undisclosed parking charges and unprofessional reception staff behavior
Business reply on Google
Dear Yana Zhao, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn SAN JOSE - SILICON VALLEY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 408-451-3002 or [email protected]. Sincerely, Yves Hansel General Manager 408-451-3002 [email protected]
Hotel has no hot water, poor plumbing, and unsanitary room conditions.
Business reply on Google
Dear Ms. Estrella, Thank you for sharing your comments regarding your experience. We take concerns related to room condition, maintenance, and cleanliness very seriously. At this time, we are unable to locate a reservation or identify the room referenced based on the information provided. In order to properly investigate the issues you described and determine appropriate next steps, we respectfully request that you contact us directly with your reservation details, including the name on the booking, dates of stay, and room number if available. Once we have this information, our team will be able to review maintenance records, housekeeping logs, and associate reports related to your stay. We appreciate you bringing these concerns to our attention and encourage you to reach out so we may follow up accordingly. Sincerely, Yves Hansel General Manager Holiday Inn San Jose – Silicon Valley [email protected]
Hotel room had no hot water, broken toilet, and poor cleanliness.
The hotel room lacked hot water for showering.
unexpected parking fees were charged without prior disclosure
Inadequate guest parking and excessive noise from other hotel guests.
Vehicle theft occurred and the promised refund was not processed.
Excessive noise and poor room lighting disrupted the guest's sleep.
Business reply on Google
Dear Balan, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the number of issues you experienced during your stay with us. Please accept our sincerest apologies for the noise disturbances, both from neighboring rooms and the nearby train station, as well as the thin walls and slamming doors that made your stay uncomfortable. We understand how important a quiet environment is—especially when traveling with family—and it’s deeply disappointing that we fell short in this area. We're also sorry that the lighting setup and room layout added to your frustration and made nighttime use inconvenient. This is valuable feedback that we will share with our maintenance and design teams as we explore ways to improve the guest experience moving forward. Your experience does not reflect the level of comfort and hospitality we strive to provide. We understand your concerns and take them very seriously. While we regret that we didn’t meet your expectations this time, we truly appreciate you bringing these issues to our attention. Thank you again for your honesty, and we’re genuinely sorry for the disappointment during your stay. Sincerely, Yves Hansel Ge
The hotel room bedspread was dirty and staff ignored the complaint.
The hotel has thin walls, loud music, and hot water issues.
Business reply on Google
Dear Adam, We are truly sorry to hear that your experience did not meet expectations. While we're glad our team was able to offer a gesture when the hot water issue occurred, we understand that the overall condition and ambiance of the hotel impacted your stay. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We also sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Yves Hansel General Manager
Poor room amenities and slow, uninformative customer service at check-in.
Faulty bathroom lock and malodorous bedding in hotel room.