Hollywood Park Automotive
🚗 Auto & Repair · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
staff and owner exhibit aggressive and unprofessional behavior toward customers
Business reply on Google
Mr Ramirez, I am sorry you have had a bad experience with us. We have not done vehicle inspections since January 1, 2025, when the State of Texas no longer required them. Let me apologize for the inspector's attitude. We are a family business, but we can not control any bad manners that one of our inspectors use with a customer. If you had come in that day and voiced your concern, we would have been able to find out which inspector was at fault and dealt with the situation then. I researched our records and could not find we had done any automotive repair under your name. My husband Bert and I own the shop, and we used to give estimates for repairs over the phone. We no longer do that because we really can't tell exactly what is wrong with a vehicle, until we look under the hood to diagnose the problem. The owner has always been very honest with our customers, and a lot of times he recommends not repairing the car if the age and condition of the vehicle, do not warrant the cost of repairing it. And about the anger...any of our customers that know Bert, will attest that he does have a loud voice and raises his voice to make a point...not to show an angry attitude. Sorry that you wer
Customer felt unwelcome while requesting a service quote.
Business reply on Google
Mr. Orozco, sorry for the bad impression that you were left with. You walked in at closing time, and all of our technicians leave by 5:30, so asking for an estimate for a repair at this time was not possible. We have been in business since 1987 and have developed the philosophy that verbal estimates are not reliable for our customers, until we can diagnose the real problem. We open at 7:30am M-F and hopefully you will reconsider bringing in your vehicle for someone to give you an accurate estimate. Sorry for the inconvenience. Bert Thompson, owner
Employee hit customer vehicle and acted aggressively toward the customer.
Business reply on Google
Mr. Brown, we take all our reviews very seriously and want to make sure that everyone is satisfied with the service they receive and that our employees conduct themselves in a professional manner. I will look into this situation immediately. Sorry for any inconvenience it may have caused you.
shop performed unauthorized repairs and charged for unnecessary work
The business provided an excessively high repair estimate compared to actual costs.
The staff are described as lazy and dishonest.
The business charges excessively high prices for automotive services.
Front desk staff was rude and lacked knowledge.
Owner refused to wear a mask and approached customer too closely
Staff member was rude and hung up during a price inquiry.
mechanics failed to diagnose and repair the vehicle correctly