Home2 Suites by Hilton Austin/Cedar Park, TX
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel room had mold smell, dirty carpet, and bathroom odor.
Inaccurate bed sizing, water supply issues, and poor staff service.
Business reply on Google
Dear Mrs. Balsamo thank you for your feedback. We are sorry for any confusion with regards to our bed size. As I demonstrated with you in the room with a tape measurer, our Queen size bed measures 60" in width. We are sorry to learn about your experience with breakfast and the water. We will be sure to share your comments with our team.
Unprofessional staff behavior and refusal to provide a refund.
Business reply on Google
Dear Hassan Hajj thank you for your feedback. We are sorry to learn about your experience. We are unable to locate your reservation information in our system. Please let us know a good day or time to reach you to discuss. Our direct phone number is (512) 610-2107. We look forward to hearing from you.
hotel has poor cleanliness and recurring water pressure issues
Business reply on Google
Dear Hari Lyer thank you for your feedback. We are sorry to hear about your experience with the water pressure. We will be sure to share your comments with our team.
Room was dirty with mold, broken amenities, and poor staff service.
Excessive noise from adjacent rooms and ineffective staff intervention.
Business reply on Google
Dear Mrs. Sage thank you for your feedback. We are sorry to learn about the sound from your neighbors during your stay. We will be sure to share your comments with our team.
Front desk staff exhibited discriminatory behavior and unprofessional conduct during…
The hotel provided an incorrect room type and uncomfortable bedding.
Business reply on Google
Hello Stacey, we're sorry to hear about your experience with the room and the discomfort during your stay at Home2 Suites. We are looking into the bed issue you mentioned. I understand how frustrating this must have been. Please reach out to https://help.hilton.com/s/contactsupport or call (512) 610-2107 to provide details about your booking. We appreciate your feedback and hope to improve your experience in the future.
Hotel had poor cleanliness, broken amenities, and reservation errors.
Hotel staff evicted family and child for minor policy infractions
Room had damp floors and odor, pool dirty, and violent incident occurred.
Business reply on Google
Dear Mrs. Rentas thank you for your feedback, we are sorry you experienced that with one of the hotel guests. We will be sure to share your comments with our team.
hotel room lacks running water and has poor maintenance and service
Business reply on Google
Dear Tracy Marchky thank you for your feedback. We are sorry to hear about your trouble with the water. We would like to make it right, and will be reaching out to you.
Power outage and musty odor caused guest to leave hotel.
Business reply on Google
Dear Ed F thank you for your feedback. We are sorry to hear about your experience with us during your visit. We will be sure to share your comments with our team.
Hotel attempted to overcharge customer and denied the transaction source
Business reply on Google
Dear Mr. Marble thank you for your feedback. We would be happy to help you with any confusion regarding your charges. We hope to hear from you soon.
Excessive noise from upstairs, slippery lobby floors, and lack of parking.
Business reply on Google
Dear Adrian Smith thank you for your feedback. We apologize for the disturbance from your neighbors. We will be sure to share your comments with our team.
The hotel room floors are damp, grimy, and the door sticks.
Business reply on Google
Dear Mrs. Rasumssen thank you for your feedback. We apologize for any confusion regarding the integrity of our room rate system. Our best available rate on any given night is accurately displayed on our hilton.com website. We do apologize for the condition of your suite and would be happy to talk this over with you and resolve to your satisfaction. We look forward to speaking with you soon.
The hotel has a reported bed bug infestation and unprofessional staff.
Business reply on Google
Thank you for your feedback Taryn S. We will be sure to share your comments with our team. We are happy we were able to help and cancel your reservation prior to your arrival.
Room had insects and hotel failed to resolve billing and accommodation issues.
Hotel cancelled prepaid reservation without prior notice upon arrival
Business reply on Google
Hello Blair - We’re normally known for our exceptional attention to detail, but we're sorry about the issues you had regarding your reservation. Please know that this issue is being looked into. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (512) 610-2107 so we can connect with you. We look forward to hearing from you.
Hotel room had broken keys, poor internet, and cleanliness issues.
Business reply on Google
Hello Nate, we're sorry to hear about the issues you had with our amenities. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to learn that we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (512) 610-2107 so we can follow up with you. We hope to welcome you back for an improved stay in the future.