Home2 Suites by Hilton Columbus Polaris
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel has introduced a new fee for parking.
Business reply on Google
Hello Jake, thank you for taking the time to leave us feedback. We understand you have concerns regarding the parking fee. Please reach out to us at https://help.hilton.com/s/contactsupport so we can look into this this further. We value your loyalty as a frequent guest, and we hope you give us another chance to welcome you back in the future.
Hotel failed to honor agreed discount for non-functioning room
Hotel denied reservation due to pet policy regarding cats
Business reply on Google
Hi Dawn, we’re very sorry to hear about the issue with your reservation. We understand your concerns, and we will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (614) 601-6990 so we can follow up with you. We look forward to making it right.
The hotel rooms were dirty and contained debris in the bed.
Business reply on Google
Hello Emily, we're sorry to hear about your experience at Home2 Suites Columbus Polaris. Your feedback about the cleanliness of the rooms is concerning, and we assure you that this issue is being looked into. We strive to provide a comfortable and clean environment for all our guests, and it's disappointing to learn that we fell short during your stay. Please reach out to https://help.hilton.com/s/contactsupport or call (614) 601-6990 to discuss this further. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
hotel does not provide daily housekeeping services for extended stay guests
Business reply on Google
Thank you for sharing your experience during your stay, Mark. We're sorry to hear about the challenges you faced with our housekeeping services and communication with our staff. We are looking into the issues you mentioned. We highly encourage you to contact https://help.hilton.com/s/contactsupport and (614) 601-6990 to discuss your experience further. We hope to have the opportunity to better serve you in the future.
Frequent vehicle break-ins due to lack of security and surveillance.
multiple vehicles were broken into while parked at the hotel
Staff refused to modify booking dates for a grieving family.
Business reply on Google
Hi, we are very sorry for your loss. We take customer service very seriously and will make sure to share your feedback with our team. If you would like to reach out to us, you may contact our support team at https://help.hilton.com/s/contactsupport or (614) 601-6990. We hope to have another chance to host you and your family in the future.
The hotel lacked hot water during the guest's stay.
Business reply on Google
Hello Ryan, I apologize for the experience during your stay. We will work to find a solution to this problem. Sincerely, Yvonne Hart
Poor cleanliness, cold pool, and unprofessional staff confrontation regarding room noise.
Business reply on Google
Hi Ed - Thank you for letting us know about your recent visit. We’re glad to hear your positive feedback about our convenient location. However, we apologize for the inconveniences you experienced and for any poor service you received during your stay with us. We will address your concerns with the appropriate members of our team to ensure all guests receive the exceptional service and perfect accommodations they deserve. Please reach out to us at https://help.hilton.com/s/contact support if you would like to discuss further.
The hotel room was unclean and breakfast options were inadequate.
Business reply on Google
Hello Makenna Wallentine, Thank you for providing feedback regarding your stay. We certainly understand it can be disheartening when asked to reduce noise levels in the room. In our efforts to ensure everyone is experiencing a comfortable stay, we have to make this requests on behalf of neighboring guests. As to our the breakfast and level of cleanliness, I think you will find even in our most imperfect state, guests have found our hotel to be a very clean and friendly environment. I apologize for falling short of your expectations, with hopes that you would change your mind in giving us another chance to show you what we can do in service delivery. As always, we appreciate your business and hope to have you as our guest in the future. Kind regards, Yvonne Hart- Area GM
Breakfast service ended earlier than the posted time.
Business reply on Google
Dear Mrs. Porter, Thank you for providing feedback regarding your stay. Was there something that led you to believe it was over early? We do close at 9:30 Monday through Friday but we did not close until 10am on Saturday. I apologize for giving the impression of a closed environment. Kind regards, Yvonne Hart- Area GM
Staff violated ADA laws regarding service animals and charged unauthorized fees.
Business reply on Google
Hi Alexis. I appreciate you taking the time to send us the review of our hotel and am truly sorry for any negative experiences. We strive to make every experience a legendary one and sincerely apologize for any wrongful experience you had. The check in was an authorization on your card and not a physical charge. Room and tax are authorized as well as incidentals. In regards to your two service animals. We generally add the fee as we were not made aware of traveling with two service animals. We did issue a credit for the service fee and it should return to your account in the next three to five business days. Sincere apologies once again if you felt we were rude or disconcerting. It is our goal to make every stay an impactful one and we will use your comments to enhance the experience going forward.
Front desk issued room key to unauthorized person causing safety incident
Business reply on Google
I am so very sorry for the issues you had and the problems you experienced. We pride ourselves on every guest having a memorable experience. It is my sincere apologies that we did not meet those expectations. Please except my sincere apology for the problems you had.
Hotel prematurely checked out guest and failed to resolve the issue.
Business reply on Google
Good morning Mr. Fazekas, I sincerely apologize for the issues you had with your stay. As always we want every stay to be memorable and we came up short in that regards. The situation you experienced you should not have. To my recollection I do know we have issued compensation for multiple nights stay back to your Hilton account. I would be more than happy to discuss any other problems you may have directly. Feel free to reach out to me at the hotel or via email @ [email protected].
Manager refused service and allegedly lied about customer behavior
Business reply on Google
Good afternoon. Sincere apologies for any miscommunication of any issues you may have experienced. We did indeed send out an email for a corresponding time to contact you. I would be more than happy to discuss the issues you experienced, feel free to reach out to me at (614) 601-6990. My name is Durand and I am the General Manager.
Front desk was unstaffed upon arrival causing long wait times.
Business reply on Google
Hi Robert Köppl - We apologize for this inconvenience. We do appreciate you taking the time to give us invaluable feedback. Please reach out to us at https://help.hilton.com/s/contactsupport so we can investigate further and make things right.
unhelpful staff and discrepancies regarding the final invoice charge
The hotel room was not cleaned properly before check-in.
Broken plumbing, unavailable pool, poor breakfast quality, and unhelpful staff.
Business reply on Google
Dear Joshua, I apologize for the experience you had while visiting the hotel. We certainly work to resolve all concerns to eliminate any discomfort for the guests. I will be sure to get this problem under control to ensure it does not happen for future travelers. Kind regards, Yvonne Hart