Home2 Suites by Hilton Phoenix North Happy Valley
🏨 Hotels & Travel · Phoenix
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
EV charging stations were occupied by non-electric vehicles
Business reply on Google
I understand your frustration regarding the availability of charging spots during your stay. It’s disappointing when expectations aren’t met, especially when such amenities are the reason for selecting a hotel. We appreciate your feedback about the misuse of these parking spaces by non-electric vehicles. Your suggestion of clearly marked EV-only signs is invaluable, and we’ll look into implementing this to improve the experience for our guests with electric vehicles. We hope you might consider staying with us again, as we are committed to enhancing our services and facilities. Best Regards, Management Team Home2 Suites by Hilton
Hotel restricts complimentary water and room air conditioning is malfunctioning.
Business reply on Google
Hello Santos - We always strive to deliver a superior experience to our guests, and it sounds like we missed the mark during your stay with us. We understand you have concerns regarding the bottled water and the air conditioning unit. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (623) 444-6188 so we can investigate this further. We value your loyalty as a Hilton Diamond member, and we hope you give us another chance to welcome you back in the future.
Hotel room was unsanitary and management refused to address the issue.
Business reply on Google
Hello Jackie - We are sorry to hear about the issues you had while you were with us. It is always important for us to offer a comfortable experience and exceptional service to our guests. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (623) 444-6188 so we can investigate this further. Thank you for taking the time to share your feedback, and we look forward to hearing from you.
Drug use in hallways and unsanitary conditions in the guest room.
Motion sensor lights and air conditioning unit malfunctioned.
Business reply on Google
Hello M N, We appreciate you taking the time to share your experience with us. It's great to hear that our staff was able to assist you with the air conditioning and that you found them to be kind. Your feedback regarding the motion sensor lights is valuable, and we'll certainly consider how we can enhance the comfort of our rooms to avoid such inconveniences in the future. While we're glad there were no negative surprises with the fridge, we understand the dining experience is important. We are always working on enhancing the options and quality of our food. Your input will be instrumental in these improvements. We hope you'll visit us again, so we can provide you with a superior experience. Best Regards, Management Team Home2 Suites by Hilton
Hotel is dirty with poor housekeeping and uncomfortable bedding.
Business reply on Google
We are sorry to hear of your experience. We welcome everyone at our property and assure you that we love having families stay with us! Housekeeping at Home 2 is offered every other day but if there were any issues during your stay with housekeeping services we apologize for any inconveniences this may have caused you and your family. We hope if you are ever in town again you give us another chance.
The mattress is worn and the elevator button is broken.
Business reply on Google
Hi Jim, we're sorry to hear about the issues with the mattress and the elevator button during your stay. We are looking into these matters to ensure they are addressed promptly. Please reach out to https://help.hilton.com/s/contactsupport or call (623) 444-6188 so we can discuss this with you further. We appreciate your input and hope to provide you with a better experience in the future.
poor breakfast availability, cleanliness issues, and unprofessional staff service
Business reply on Google
We apologize for the experience you had. Please know we take pride in the stay our guests experience at the hotel. Everything will be addressed and we hope you give us another chance in the future.
Room size was smaller than expected and lacked a stove.
Business reply on Google
We apologize you did not find the hotel to fit all your needs. We value all our guests and feedback we receive and hope in the future you give us another chance.
Hotel staff refused luggage storage and discarded guest property without notice.
Business reply on Google
Hello, we're truly sorry to hear about your recent experience at Home2 Suites. Your feedback is important, and the issues you faced are being looked into. As a valued guest who has stayed with us for over 100 nights, your disappointment is deeply concerning. Please reach out to https://help.hilton.com/s/contactsupport or call (623) 444-6188 to discuss your experience further. We appreciate your feedback and hope to have the opportunity to restore your trust in the future.
breakfast area was unstocked and staff was inattentive
Business reply on Google
We appreciate all the feedback and apologize for the breakfast experience you had and can assure you this is not the experience we aim to offer our guest here at the hotel. We will address these issues to get them corrected and hope you give us another chance in the future
Unprofessional management and incomplete room cleaning services provided.
Business reply on Google
We apologize for any inconveniences you may have encountered during your stay and always want to provide the best services. We hope you give us another chance in the future.
General manager was unprofessional and rude regarding late checkout.
Business reply on Google
Thank you so much for your feedback. We take the quality of service we offer to our guest very serious and apologize for any inconveniences you may have encountered during your stay. We hope you give us another chance in the future.
Delayed room availability and poor hallway maintenance
Business reply on Google
Hi Tracey, we're sorry to hear about your experience during such a difficult time. We strive to provide comfortable accommodation for all our guests, and it's disappointing to learn that we fell short in your case. We appreciate your feedback and encourage you to reach out to https://help.hilton.com/s/contactsupport or call (623) 444-6188 so we can look into these issues further. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future.
Management failed to group team rooms and charged for meeting space.
Business reply on Google
We apologize for any inconveniences during your stay here with us, please understand we do our very best to accommodate all requests. Our meeting room is available by booking it with our director of sales. In the future we do hope you give us another chance.
Uncomfortable beds, broken elevator, TV outage, and poor management service.
Business reply on Google
Hi J, we're sorry to hear about your disappointment. We always aim to provide outstanding service, quality amenities, and the best possible experience for all our guests. Rest assured, we take your concerns seriously and are looking into them with our team. Please reach out to us at https://help.hilton.com/s/contactsupport or (623) 444-6188 so we can follow up with you. We appreciate your positive notes about your visit and hope you will consider staying with us again so we can improve upon this past stay.
The hotel rooms have inadequate soundproofing between floors and walls.
Business reply on Google
We're so sorry to hear about the noise issues you experienced during your stay, DeeDee. Your feedback and comfort is important to us, and we'll look into this promptly. Please reach out to https://help.hilton.com/s/contactsupport or call (623) 444-6188 to provide more details about your booking and discuss your experience further. We appreciate your input and hope to have the opportunity to welcome you back to Home2 Suites in the future.
Direct booking price was significantly higher than third party rate
Business reply on Google
Hello Aaron - Thanks for taking the time to leave us feedback, and we apologize for any inconveniences you had while you were with us. Could you please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (623) 444-6188 so we can discuss your experience further? We hope to welcome you back in the near future.
Guest was evicted despite confirming a reservation extension with staff.
Business reply on Google
Hello, we apologize for any inconveniences this may have caused you during your stay here and hope you give us another chance next time you are in the area. Thank you for your feedback.
excessive noise from neighboring rooms due to thin walls
Business reply on Google
Hello Kyle, we're sorry to hear about your experience with the noise during your stay. We understand how important a good night's sleep is and are looking into the issue you mentioned. Please reach out to https://help.hilton.com/s/contactsupport to provide details about your booking and discuss your experience further. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.