Home2 Suites by Hilton San Jose South
🏨 Hotels & Travel · San Jose
Between not good and really bad.total experiences
replied on google
Most reported issues
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Experiences
noisy guests were not managed effectively by hotel staff
Business reply on Google
Hello Raul - We regret to learn that this experience does not reflect the level of service that we are known for. We'll be sure to share your comments with our team and use them as a training opportunity. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (408) 426-9990 so we can connect with you. Thanks for taking the time to share your feedback, and we look forward to hearing from you.
excessive noise from other guests prevented sleep
Business reply on Google
Dear guest: Thank you for your kind comments about our staff and breakfast. We truly appreciate your feedback and will be sure to pass along your compliments to our team. We also apologize for the noise you experienced from the room next to yours, where a group of high school students was staying. We understand how disruptive this must have been. If you experience a similar issue during a future stay, please don't hesitate to contact our Front Desk team. We can address the situation immediately by speaking with the person in charge of the group to help minimize the disturbance and ensure you and our other guests can enjoy a more peaceful stay. Thank you again for your valuable feedback. We look forward to welcoming you back and providing you with a more comfortable experience.
Poor breakfast quality and slow replenishment of food items.
Broken elevator, faulty gym equipment, and lack of sanitizing supplies.
Business reply on Google
Dear Mark, Thank you for taking the time to share your kind comments about our friendly staff, breakfast, rooms, and other facilities. Regarding the issue with one of the elevators and the button on the third floor, I am pleased to inform you that both were repaired yesterday by the elevator company. As for the treadmill, it is currently out of order due to a motor issue and will be repaired next week by the company in charge of our fitness center equipment. We hope to have the pleasure of welcoming you again in the near future and that you will be able to fully enjoy all of our facilities. Best regards, Hector
Housekeeping failed to clean room and repeatedly disturbed guest
Poor housekeeping service and unhelpful front desk staff regarding late checkout.
Business reply on Google
Hello Melissa, we're glad to hear that the location and room design met your needs during your son's tournament. However, we're sorry for the noise issues and the inconvenience with the towels and late check-out request. As a valued Gold member, your loyalty is important to us, and we're disappointed to hear that this wasn't reflected in your experience. We would like the opportunity to investigate this further. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (408) 426-9990? We look forward to hearing from you.
Hotel lacked breakfast, hot water, and expected amenities like a hot tub.
Hotel room had maintenance issues and poor cleanliness standards.
Business reply on Google
Thank you for sharing your feedback with us, Sean. We're sorry to hear about the issues you encountered during your stay. We are currently looking into these matters to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate your insights. Please feel free to contact https://help.hilton.com/s/contactsupport and (408) 426-9990 if there is anything else we can help you with. We hope to have the opportunity to provide you with a better experience in the future at Home2 Suites.
Multiple facility maintenance issues and poor housekeeping service during stay.
Business reply on Google
Hello Jean. We regret to hear about your disappointing stay and appreciate your detailed feedback. Your concerns are being addressed to improve our services and guest experience. Please reach out to us at https://help.hilton.com/s/contactsupport or (408) 426-9990 so we can assist further.