Hometown Urgent Care & Occupational Health
🩺 Health & Wellness · Hilliard
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Nurse practitioners provide inadequate medical care compared to physicians.
Business reply on Google
Hello Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Providing professional, effective care is very important to us, and it’s concerning to hear that you felt the treatment you received was inadequate. We take concerns like this seriously and would like the opportunity to review your visit and address your concerns directly. Please reach out to us at [email protected] so we can follow up. Thank you, Hometown Urgent Care
Medical misdiagnosis led to delayed treatment for a severe throat infection.
Business reply on Google
Hello, Thank you for taking the time to share your experience, and we’re truly sorry to hear what you went through. Your symptoms and the outcome you described are very concerning, and we understand how upsetting and painful this must have been for you. You should always feel confident that your symptoms are thoroughly evaluated and accurately addressed. We regret that this was not your experience and that your condition worsened, leading to an ER visit and a more serious diagnosis. This is not the level of care we strive to provide. We would appreciate the opportunity to look into your visit and review what happened with our clinical leadership. If you’re willing, please reach out to us at [email protected] so we can follow up directly. Thank you again for bringing this to our attention. – Hometown Urgent Care
Receptionist discussed politics and acted unprofessionally regarding a complaint.
Business reply on Google
Hello, We’re very sorry to hear about your experience. Our goal is to provide a professional and welcoming environment for every patient, and it’s clear we fell short in this instance. We take concerns like this seriously and would like the opportunity to learn more and address the situation directly. Please reach out to us at [email protected] so our management team can follow up with you. Stay well, Hometown Urgent Care
Nurse practitioner failed to accurately complete required medical physical documentation.
Business reply on Google
Hello We’re very sorry to hear about your fiancé’s experience and appreciate you bringing this to our attention. Accurate documentation is critical, and what you described does not reflect the standard of care we strive to provide. We take this feedback seriously and would like the opportunity to review the visit and address your concerns directly. Please reach out to us at [email protected] so our management team can follow up with you promptly. Stay well, Hometown Urgent Care
billing department refused to honor a discount offer on a statement
Business reply on Google
Hello, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you encountered with billing and customer service. From the details you provided, it sounds like your visit may have occurred under the previous ownership when the facility operated as WellNow Urgent Care. If so, their billing department can be reached directly at 888-420-5870, and they should be able to provide further assistance regarding the billing issues and discount promotion you mentioned. We’re glad to hear that you had a positive experience with the staff during your visit. Since taking over, we’ve been working hard to improve the overall patient experience, including more transparent billing and accessible customer support. We hope you’ll consider giving us another opportunity in the future. Thank you again for your feedback. Hometown Urgent Care
Staff incorrectly claimed insurance was invalid causing patient to leave
Business reply on Google
Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we’d like to understand more about what went wrong. Could you please reach out to us directly at [email protected] so we can address your concerns and work towards a resolution? We appreciate the opportunity to make things right and improve our service based on your feedback. Thank you again for bringing this to our attention. Warm Regards, Your Hometown Team
failure to issue a refund for an overcharged copay
Business reply on Google
Hello Natalie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we’d like to understand more about what went wrong. Could you please reach out to us directly at [email protected] so we can address your concerns and work towards a resolution? We appreciate the opportunity to make things right and improve our service based on your feedback. Thank you again for bringing this to our attention. Warm Regards, Your Hometown Team
Incorrect medical diagnosis and treatment for a fungal rash
Business reply on Google
Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we’d like to understand more about what went wrong. Could you please reach out to us directly at [email protected] so we can address your concerns and work towards a resolution? We appreciate the opportunity to make things right and improve our service based on your feedback. Thank you again for bringing this to our attention. Warm Regards, Your Hometown Team
Patient sent to collections without receiving prior billing statements
Business reply on Google
Hello Bailey, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we’d like to understand more about what went wrong. We are not WellNow Urgent Care, we are Hometown Urgent Care. You can contact WellNow Billing Dept: 716-699-9032 and hope they can assist you. We apologize for your past experience. This facility is under new management as Hometown Urgent Care, and we want to assure you that our team is committed to providing exceptional care going forward. Please contact us at [email protected] if you would like to discuss your concerns further. We look forward to serving you better. Warm regards, Your Hometown Team
Rude staff member during an appointment with long wait times.
Business reply on Google
Hi Amy. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Patient failed DOT exam due to inconsistent medical evaluation by staff
Business reply on Google
Hi Shon. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Long wait times, incorrect billing charges, and unprofessional staff behavior.
Business reply on Google
Hi Feross. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Patient reported dismissive and unprofessional behavior from nursing staff
Business reply on Google
Hi Edward. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Long wait time despite having a scheduled appointment.
Business reply on Google
Hi Crystal. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Staff failed to process appointment and prioritized walk-ins over scheduled patients.
Business reply on Google
Hi, Ann. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at [email protected] with the patient's full name, the date of your visit, and the best way to contact you.
Long wait times and dismissive medical staff during urgent care visit
Business reply on Google
Hi Ivie. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at [email protected] with your full name, the date of your visit and the best way to contact you.
Clinic lost blood sample and failed to provide promised refund
Business reply on Google
Hi Yogesh. Please reach out to us at [email protected] with your full name, the date and location of your visit and the best way to reach you. We'd like to look into this and resolve any issues.
rude staff, billing errors, and poor facility cleanliness
Business reply on Google
Hi, Yessenia. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at [email protected] with your full name, the date of your visit, and the best way to contact you.
Clinic failed to provide care for a child with croup
Business reply on Google
Hi, Lindsay. The experience and safety of our patients is our top priority and we’d like to find out more details and discuss your concerns. Please email us at [email protected] with your full name, the date of your visit, and the best way to contact you.
clinic failed to provide test results and ignored repeated phone calls
Business reply on Google
Hi Andrew, we apologize that you did not have a 5 star experience. Please reach out to jhouseholder@hometownurgentcare if you would like to discuss further.