HomeTowne Studios Columbus
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Multiple rooms had severe maintenance, sanitation, and equipment issues.
Business reply on Google
Dear Charleszetta Charles, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Columbus. We are saddened to hear that your recent stay did not meet your expectations. Your comment is greatly appreciated, as it allows us to address any issues and improve the guest experience. We will be sure to share your concerns regarding the conditions of the rooms you encountered with the hotel management team. Ensuring our guests have a comfortable and enjoyable stay is our top priority. We hope you will consider giving our brand another opportunity to serve you in the future. Sincerely, Allan Red Roof Management RediResponse Specialist
Unsanitary room conditions and lack of safety due to drug use.
Business reply on Google
Dear Jeremy Norman, We are sorry to hear your recent experience at the HomeTowne Studios Columbus did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Aireen Red Roof Management RediResponse Specialist
Hotel canceled reservation due to overbooking and provided poor customer service.
Business reply on Google
Dear Christian Stewart, Thank you for taking the time to share your experience at HomeTowne Studios Columbus. We are sorry you had a less than satisfactory experience due to the situation you had with your reservation as well as the service and impression from our staff. This is not the experience we want our guests to have. We are committed to ensuring that such issues are not repeated. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future. Sincerely, Viktor Red Roof Management RediResponse Specialist
Reservation cancelled by property shortly before scheduled check-in date.
Business reply on Google
Dear Recovery Lima, Thank you for taking the time to take the review at the HomeTowne Studios Columbus. We are truly sorry to hear about the cancellation of your reservation and the inconvenience it caused you described. We understand your frustration with having to find alternative accommodations at a much higher price, especially due to the rock festival. Please accept our sincerest apologies for the difficulties you experienced. We strive to ensure all reservations are honored and regret that we failed to meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Vandzant Red Roof Management RediResponse Specialist
Reservation was canceled due to hotel overbooking
Business reply on Google
Dear Ron Bridger, Thank you for taking the time to tell us about your experience at the Thank you for taking the time to tell us about your experience at the HomeTowne Studios Columbus. We're sorry to hear about the cancellation of your reservation upon arrival. It is unacceptable that you experienced this after driving all day. Please accept our sincerest apologies for the inconvenience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Riawen Red Roof Management RediResponse Specialist
The hotel room was filthy, infested with roaches, and poorly maintained.
Business reply on Google
Dear Brenda Lopez, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Columbus. We sincerely apologize that your stay fell significantly short of our standards and your expectations. Your detailed feedback about the cleanliness issues, maintenance concerns, and service shortcomings is invaluable. We are also disheartened to know that the presence of pests impacted your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We take such reports very seriously and will share your comments with our team to address these critical areas of improvement. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we at Red Roof are dedicated to ensuring a more enjoyable stay. Very truly yours, Jannovem Red Roof Management RediResponse Specialist
The hotel room was covered in sticky nicotine residue.
Unsanitary room conditions and violent altercation involving pepper spray in hallway.
Business reply on Google
Dear Nick Hoppe, Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios Columbus. We regret to learn that your stay was inconvenienced by the situation you detailed and the state of the amenities you mentioned. Our sincerest apologies. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations. We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Hannah Red Roof Management RediResponse Specialist
room lacks basic amenities and housekeeping services are not provided
Business reply on Google
Dear Randy Lamme, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Columbus. I am truly sorry to hear about the unacceptable condition of your room upon arrival. The lack of cleanliness, missing amenities, and malfunctioning microwave are far below our standards. I deeply regret the inconvenience you experienced with towel service and the issues with contacting staff after 7 PM. We appreciate your kind words about our workers. I will share this feedback with staff right away to have that looked into and addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Princess Red Roof Management RediResponse Specialist
Hotel room was unsanitary with multiple facility and safety failures.
Business reply on Google
Dear StopFamilyCourtCorruption, We are sorry to hear your recent experience at the HomeTowne Studios Columbus did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, JM Red Roof Management RediResponse Specialist
Hotel charged incorrect incidental fee and room conditions were poor.
Business reply on Google
Dear Ashley, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Columbus. I am deeply sorry to hear about your negative experience. Please accept my sincere apologies for the condition of the room and your issue with the incidental charge. This is not the standard we aim to provide and we regret that we did not meet your expectations. I will make sure to share your comments with the rest of our team. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Joe Red Roof Management RediResponse Specialist
Property maintenance issues, lack of amenities, and safety hazards reported.
Business reply on Google
Dear Brian, Thank you for sharing your experience at HomeTowne Studios Columbus. We are sorry you had a less than satisfactory experience. We regret to learn about the maintenance concerns you have encountered as well as the service you had from our staff. This is not the level of quality we aim to provide. We will address each of these issues immediately to prevent recurrence. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future. Sincerely, Viktor Red Roof Management RediResponse Specialist
Unsanitary room conditions, lack of water, and disruptive building environment.
multiple room maintenance issues and poor cleanliness
Business reply on Google
Dear ZoneOut, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Columbus. We are truly sorry to hear about the numerous issues you encountered during your stay. It is unacceptable that your refrigerator wasn’t working correctly, you were missing a drawer in the kitchen cabinet, the bathroom fan was broken, holes in the wall, the toilet was running, and there were food stains on the wall. We understand your frustration with these problems, and we deeply regret that your room was not up to our standards. We will address each of these issues immediately with our maintenance and housekeeping teams to ensure they are resolved promptly and that similar problems are prevented in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours, Ann Red Roof Management RediResponse Specialist
room has broken plumbing, mold, sticky surfaces, and structural damage
Business reply on Google
Dear Carlitoes, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Columbus. I am deeply sorry to hear about the unacceptable conditions you experienced during your stay. The issues you described with the toilets, possible mold, cleanliness, noise, leaks, stained mattresses, and odors are far below our standards, and I sincerely apologize for this. Rest assured that we take these claims very seriously and have forwarded your feedback to management in an effort to address your concerns. Nonetheless, your feedback regarding our staff's friendliness is appreciated amidst these concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Sharma Red Roof Management RediResponse Specialist
Unsanitary room conditions, safety concerns, and unresponsive customer service.
Business reply on Google
Dear Bobbie Shipman, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Columbus. The situation you described regarding the condition of the air-conditioning unit, the state of the bed, and the disruption that you mentioned which may have occurred during your stay at our location is truly disappointing. We are sorry to hear about your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Devine Red Roof Management RediResponse Specialist
The room was dirty and did not match the online photos.
unstaffed front desk and dirty hotel room
The hotel room was infested with roaches.
Business reply on Google
Dear Tony, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Columbus. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best. Very truly yours, Nishaye Red Roof Management RediResponse Specialist
Room in poor condition with missing amenities and unresponsive staff.
Business reply on Google
Dear Breana, Thank you for telling us about your recent visit at HOMETOWNE STUDIOS COLUMBUS. I was disappointed to read that the faulty furniture, the unclean amenities and the other concerns hindered your experience. Guest feedback plays a vital role in the improvement of our hotel, so we are appreciative of the insight shared, as it will help us to address our shortcomings. Thank you for sharing your concerns and our team at Red Roof wishes you a good day. Sincerely, Linton Red Roof Management RediResponse Specialist