Homewood Suites by Hilton Houston-Kingwood Parc-Airport Area
🏨 Hotels & Travel · Kingwood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Frequent vehicle rim theft occurring in the hotel parking lot.
Excessive unauthorized charges and multiple room maintenance and service failures.
Business reply on Google
I’m very sorry for the experience you’ve had during your stay especially the confusion and stress around the additional charges. We did review the folio this morning and corrected the issue on our end, and your husband was updated at the desk. That said, I’m still concerned about everything you shared regarding the room issues and the service you received. If there is anything still unresolved right now, please let me know immediately and we will address it. You can contact me directly at [email protected]. Thank you for taking the time to provide your feedback, I hope you have a great week! -Elisse Kim
Poor internet, lack of water, and delayed breakfast service.
Business reply on Google
Hello Mike, we're really sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, and we're looking into these issues. As a valued guest, your insights are invaluable, and we appreciate you taking the time to share them. Please reach out to https://help.hilton.com/s/contactsupport or call (281) 358-5566 to provide more details about your stay. We hope to address your concerns and improve your future experiences with us. Thank you for your feedback and for choosing Homewood Suites.
Staff were rude, rooms were outdated, and breakfast was cold.
Business reply on Google
Hi Kathy, I'm sorry to hear about your experience. We're working on the service and breakfast issues you mentioned. Please reach out at https://help.hilton.com/s/contactsupport or call (281) 358-5566 to share more details. Your feedback is important, and we hope to welcome you back to Homewood Suites soon.
Hotel has poor room quality, inedible food, and lacks security.
multiple room changes due to heating and water temperature issues
Business reply on Google
Hi Daisy, we're sorry you've had negative experience at our hotel. We strive to provide every guest with comfortable accommodation, and we clearly missed the mark. As a valued diamond member, your feedback is important to us, and we are looking into the issues you mentioned. Please contact https://help.hilton.com/s/contactsupport and (281) 358-5566 so we can investigate further. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Customer was charged a pet fee instead of a refundable deposit
Business reply on Google
Hi Roy, we're sorry to hear about your dissatisfaction with the pet fee charges. We appreciate your feedback and take your concerns seriously. As a valued Hilton Honors member, your experience is important to us. Please contact https://help.hilton.com/s/contactsupport and (281) 358-5566 so we can connect with you. We are looking into this issue to ensure clarity for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
Hotel overbooked rooms, provided damaged facilities, and lacked adequate security.
Hotel had unsanitary conditions, rude staff, and a billing error.
Business reply on Google
Hello Tiffany Clark - We're so sorry to hear about these issues you had to deal with while staying with us. We always strive to provide the best guest experience for every Hilton Honors member, and we missed the mark. Please reach out to us at https://help.hilton.com/s/contactsupport so we can look into this and make things right. Thanks again for taking the time to give us feedback, it means a lot to us.
Hotel room had sanitation issues, plumbing problems, and unhelpful staff.
hotel failed to provide clean linens and towels during stay
Business reply on Google
Hello Sakenha Polk - We're disappointed that we did not deliver the service you should expect, but we appreciate you taking the time to share it with us. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can collect some more information about your stay and improve our guest experiences.
Hotel overbooked rooms, lacked working keys, had no WiFi, and roaches.
The hotel has persistent, unresolved issues with internet connectivity.
Business reply on Google
Hi Fran Eddings - We apologize for this inconvenience. We do appreciate you taking the time to give us invaluable feedback. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (281) 358-5566 so we can get more information about this issue? We would like the opportunity to investigate further and resolve.
Hotel shuttle service was unavailable and communication was poor.
Business reply on Google
Hi Tery Prince - We’re normally known for our exceptional attention to detail, and we regret that we missed the mark during your stay with us. We would like the opportunity to investigate your feedback further and make things right. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can collect additional information about your stay. Thanks again for taking the time to give us feedback, it means a lot to us.
Missing amenities and multiple maintenance issues in the hotel room.
Hotel room was infested with bed bugs causing financial loss
Assistant manager displayed rude and unprofessional behavior toward the guest.
Manager provided conflicting information and displayed unprofessional behavior.
Unauthorized smoking fee charged to guest debit card
The hotel charges a high flat fee for pet stays.