Homewood Suites by Hilton Indianapolis Downtown IUPUI
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel cancelled reservation due to overbooking after two months.
Business reply on Google
Dear Oscar, We’re very sorry to hear about your experience and understand how upsetting it must have been after such a long drive. We regret any inconvenience caused, and your feedback will be shared with our team to help prevent similar situations in the future. Sincerely, Ashley Ramirez
Hotel staff provided poor service and multiple room amenities were nonfunctional.
Business reply on Google
Hello Steven, we're sorry to hear about your disappointing experience at Homewood Suites. We are looking into the issues you mentioned regarding the service and amenities. Please contact https://help.hilton.com/s/contactsupport and (317) 677-7001 to provide more details about your booking. We hope to welcome you back in the future.
The hotel room was infested with bed bugs and stained linens.
Business reply on Google
Dear Renee, Thank you for being our valued guest. We sincerely apologize that you may have encountered pests during your visit, and we're very sorry for the inconvenience this caused. Although we take preventative steps to avoid this situation, we will conduct a complete evaluation to determine where we may have fallen short during your stay. We encourage you to contact us offline to discuss this further. Should your travels bring you back our way, please allow us another opportunity to deliver the seamless stay we're known for. Sincerely, Ashley Ramirez
unauthorized parking charges and uncomfortable mattress quality
Business reply on Google
Hello Mike, we're sorry to hear about the mattress and the unexpected charge. We strive to provide seamless accommodation and transactions for our guests, and it seems like we missed the mark. We encourage you to reach out to us at https://help.hilton.com/s/contactsupport or call (317) 677-7001 so we can address these concerns directly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future. Thank you.
hotel failed to provide paid room upgrade and refused partial refund
Business reply on Google
Dear Kyle, Thank you for staying with us and taking the time to review your experience. While we're glad you enjoyed the rest of your stay, it is deeply concerning to hear of your issues with the room charges. We encourage you to reach out to us offline so that we may assist more effectively. We look forward to hearing from you. Sincerely, Ashley Ramirez
The hotel charges an excessive nightly fee for parking.
Business reply on Google
Dear Tim, Thank you for sharing your thoughts on your recent stay. We hope you found your room clean and comfortable. Your feedback is very important to us, and we are sorry if there was a misunderstanding regarding the parking fee. We hope to see you again in the future. Sincerely, Ashley Ramirez
Staff member refused to assist with room key access.
Business reply on Google
Hello Tucker, I am incredibly sorry that this is how you were treated. I am trying to find your reservation to seen when this occurred, can you email me at [email protected] and I can figure this out. This is not acceptable. Bre - AGM
Hotel cancelled reservation due to overbooking without prior notification
Business reply on Google
Hello, we sincerely apologize for the inconvenience you face at our Homewood Suites. We understand how important it is to secure reservations made in advance, and we deeply regret any disruption caused. We would like the opportunity to investigate this further. Could you please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (317) 677-7001 so we can follow up with you? Thanks for taking the time to give us your
Hotel failed to provide the reserved room type upon arrival.
Business reply on Google
Hi Garth, we are sorry to hear about your recent experience. We take your feedback seriously and are looking into the issues you've raised regarding your room reservation. We encourage you to contact our support team at https://help.hilton.com/s/contactsupport or (317) 677-7001 to further discuss your stay. Rest assured, we are looking into the issues you raised to ensure a better experience for our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.
cancellation policy prevented refund for a one night stay
Business reply on Google
Hi Gina, we appreciate your feedback regarding our cancellation policy. We always strive to provide the best guest experience. Please reach out to https://help.hilton.com/s/contactsupport or (317) 677-7001 so we can discuss your comments further. Thank you.
Breakfast hours were not adjusted for a large group event.
Business reply on Google
Hi Chuck, we appreciate you sharing your experience with us. We're sorry to hear about the issues you had during your stay. For further assistance and to discuss your booking details, please reach out to https://help.hilton.com/s/contactsupport or call (317) 677-7001. Rest assured that your comments have been shared to foster improvements. We hope to have the opportunity to welcome you back for a better stay in the future.
Hotel staff failed to provide a crib and mismanaged room booking.
Business reply on Google
Hi Ariana, we apologize for the inconvenience you experienced with the crib request and the room allocation. We strive to deliver a pleasant and comfortable experience for our guests, and we're disappointed to hear that we missed the mark. Please contact our support team at https://help.hilton.com/s/contactsupport or call (317) 677-7001. We hope to have the opportunity to welcome you back in the future.
Hotel refused refund or rebooking for guests with contagious illness
Business reply on Google
Hi April, we're sorry to learn about your predicament. We value your feedback and are sharing your comments with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or (317) 677-7001 so we can look into this further. We wish you a speedy recovery and hope you give us another chance to host you and your family in the future.
Hotel canceled confirmed reservation due to internal communication failure
Business reply on Google
Hi Mark- We apologize for the inconvenience and frustration you encountered during your reservation process. We understand the importance of a seamless booking experience, especially for a highly anticipated event like GenCon. Please reach out to our support team at https://help.hilton.com/s/contactsupport or (317) 677-7001 so we can investigate this further. Thanks for taking the time to leave us a feedback, and we look forward to hearing from you.
Front desk staff were rude and overcharged the room rate.
Business reply on Google
Hi Britt - We’re so sorry that our service and hospitality did not match the high standard we strive to uphold. We are committed to providing the best guest experience, but we fell short here. We are looking into this internally. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (317) 677-7001? Thank you for taking the time to give us feedback.
hotel staff failed to resolve excessive noise from neighboring guests
Business reply on Google
Hi kasha, I’m so sorry you had a terrible experience at our property. Your reservation was prepaid. We are trying to reach out to Expedia to try to get some sort of refund. Unfortunately when we are sold out moving rooms isn’t an option. I am looking into our security team to see why more wasn’t done. If you’d like to email me more, I would be happy to talk to you. [email protected]
Hotel cancelled reservation and relocated guest to a distant location.
Business reply on Google
Hi Marc - We're so sorry to hear about what happened to your reservation. We would like the opportunity to look into this further and make things right. Please reach out to us at https://help.hilton.com/s/contactsupport so that we can collect additional information. Thanks for taking the time to give us feedback.
Theft of personal items and unauthorized charges by hotel staff.
Business reply on Google
Hello, if you could please reach out to me [email protected], I would like to look more into this and figure out when this was to launch an investigation. Bre DeLucenay, AGM
The hotel room was infested with bed bugs.
Business reply on Google
Hello Taia, I received the photos you sent me. We have a full report from Orkin stating that the room was free of any insects. Thank you for reaching out to us.
Unprofessional staff refused to accommodate parking for a truck and trailer.
Business reply on Google
Hi Katie Black - Thanks for taking the time to leave us your review. We apologize about your 1 star review experience with us. We take customer service seriously and would love to investigate further. Please reach out to us at https://help.hilton.com/s/contactsupport so we can follow up with you.