Homewood Suites by Hilton TechRidge Parmer @ I-35
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inconsistent room assignment and unprofessional behavior by hotel management
Business reply on Google
Ms. Williams, I am sad to hear about the negative experience you had during your recent stay with us. It appears that when you booked through Expedia, they placed you into a handicap accessible room because it was the room type that was available at the time. I am glad that we were able to move things around and get you into your preferred room type alongside your colleague. All of our guest rooms are equipped with the exact same amenities. During our weekly socials we periodically host liquor tastings to get to know our guests and find out what brings them to Austin. Rest assured that no staff members were partaking in the tasting, simply hosting it. We hope you’ll give the Homewood Suites Austin Tech Ridge another try in the future so we may deliver the comfortable and enjoyable experience that comes standard with every Hilton. -Kristen J.- Guest Services Manager
Hotel failed to provide the specific room type booked and prepaid.
Business reply on Google
Dear Tashana, We sincerely apologize for the inconvenience you experienced during your stay with us back in April. To clarify, the original room type that you booked was a King Suite and those do not include bathtubs. The only rooms with bathtubs at our property are the Double Queen Suites. At the time, we were operating at full capacity and did our utmost to accommodate your needs with the available rooms. We would have greatly appreciated the opportunity to address and resolve the matter with you during your stay.
Multiple vehicles were broken into in the hotel parking lot.
Business reply on Google
Dear Vanessa, Thank you for sharing your experience with us. We are truly sorry for what happened during your stay and understand how upsetting and frustrating this must have been. Your safety and peace of mind are incredibly important to us, and we deeply regret that this occurred. We appreciate your kind words about our team’s response, and we’re glad we could offer some support during this difficult situation. Please know that your feedback is important, and we will continue exploring ways to improve our guests’ overall experience. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your understanding and hope you will consider staying with us again in the future.
Vehicle break-ins occurred in the hotel parking lot due to poor security.
Business reply on Google
Dear Ivan, Thank you for taking the time to share your feedback. We sincerely apologize for the unfortunate incident that occurred during your stay. We understand how frustrating and upsetting this experience must have been. While we do our best to provide a comfortable and welcoming environment for all our guests, we want to clarify that the hotel is not responsible for personal belongings or vehicles parked on the premises. That said, we deeply regret the inconvenience you faced, and as a gesture of goodwill, we offered a refund for part of your stay. Your concerns have been noted, and we will continue evaluating ways to enhance our guests’ overall experience. We appreciate your understanding and hope you will consider staying with us again in the future.
Room was unclean with missing amenities and malfunctioning security doors.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincerest apologies for the issues you experienced during your visit. This is not the level of service or cleanliness that we strive to provide, and we truly regret falling short of your expectations. We are deeply sorry for the cleanliness concerns you encountered in your room, as well as the missing dish soap and silverware. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately and do not occur again. We also regret the inconvenience caused by the malfunctioning exit doors during the rain and the abandoned vehicle in our parking lot. We will work to resolve these matters promptly to enhance the experience for all of our guests. Regarding the service at check-in, we apologize if you felt our staff was anything less than warm and welcoming. Exceptional hospitality is a cornerstone of our brand, and we will be addressing this with our team to ensure all interactions reflect our commitment to guest satisfaction. We truly appreciate your feedback as it helps us improve. Should you decide to give us another chan
The hotel room was infested with roaches.
Business reply on Google
Thank you for sharing your feedback. We deeply regret to hear about your experience during your recent stay with us. Please accept our sincerest apologies for the issues you encountered, as this is far from the standard we strive to uphold at Homewood Suites by Hilton TechRidge. We understand how upsetting this situation must have been and apologize for the delay in addressing your concerns. Your feedback has been shared with our management team, and we are taking immediate steps to investigate and resolve this issue to ensure it does not happen again. We value your input and would like the opportunity to make things right. If you are open to discussing your experience further, please don’t hesitate to reach out to us directly at [contact information]. Your satisfaction is important to us, and we hope you will give us another chance to provide the quality and comfort you deserve. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.
Manager was rude and refused to assist with the check-in process.
Business reply on Google
Good evening, I am truly sorry to hear about your negative experience during check-in. I understand that it was frustrating, however we must receive a valid method of payment at the time of check in that has the matching name on the card. This is a Hilton policy that helps protect the hotel as well as our valued guests. I truly apologize that you felt our customer service fell short at the Homewood Suites Austin Tech Ridge. We will take this situation to help better train others within our hotel. Thank you for sharing your experience.
Vehicle was vandalized and burglarized in the hotel parking lot.
Business reply on Google
Dear Dr. Tats, Thank you for sharing your feedback, and we sincerely apologize for the unfortunate experience you had during your stay. We understand how upsetting this situation must have been, and we deeply regret that it impacted your time with us. While we do have signage throughout our property that indicates we are not responsible for lost or stolen items in the parking lot, we fully understand the frustration and inconvenience this caused. Although this incident occurred outside of our control, we have taken your concerns seriously. I also want to assure you that we strive to provide a safe and secure environment for all our guests and are currently reviewing how we can improve security measures on our property. As a gesture of goodwill, we have already taken care of your stay, though we know this does not fully compensate for the stress you experienced. Once again, we truly apologize for the inconvenience and hope that you will consider giving us another opportunity to provide you with the experience you deserve. If you would like to discuss this further, please do not hesitate to reach out directly.
Unexpected cleaning fees charged without notice and poor room cleanliness
Business reply on Google
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience at our hotel. Please accept our sincere apologies for the issues you encountered during your stay. We deeply regret any misunderstanding regarding the cleaning charge. Our goal is always to be transparent about any additional fees, and it is concerning to hear that this was not properly communicated to you at the time of your request. We understand how frustrating it must have been to discover this later on. Regarding the condition of your room, we apologize for the cleanliness issues you described. This is not up to our usual standards, and we have addressed this with our housekeeping team to ensure that such oversights do not happen again. As for your difficulties in reaching us, we understand your frustration and apologize for the delay in our response. We strive to provide timely and attentive customer service, and we clearly fell short in this instance. Your feedback is incredibly valuable to us as we work to improve our services. We appreciate you bringing these matters to our attention and assure you that we are taking steps to prevent similar issues in the future. I
hotel room infested with bed bugs and poor management response
Business reply on Google
Thank you Briana for your feedback. I am deeply sorry to hear about your recent experience at our hotel. Please accept my sincerest apologies for the distress and inconvenience you and your family endured during your stay. This situation is unacceptable and does not reflect the standards we strive to maintain. Our staff's handling of the situation and communication fell short of our expectations, and for that, I apologize. I understand that no words can undo the discomfort and inconvenience you experienced, but I hope you will allow us to make it right. Please contact me directly at [email protected] so we can discuss a suitable resolution for you and your family. Thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve our services. We hope you will consider giving us another opportunity at the Homewood Suites Austin Tech Ridge to provide you with the quality stay you deserve.
Rooms were not ready at check-in and one had foul odor.
Business reply on Google
Dear Jose, Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you encountered during your stay with us. It deeply troubles us to learn that your check-in process did not meet your expectations and that one of the rooms did not meet the standard of cleanliness we strive to uphold. We understand the frustration caused by the delay in providing your rooms upon arrival, especially after booking well in advance. Please know that your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short on this occasion. Regarding the delay in room readiness, we want to shed light on the circumstances. Due to high demand, we were fully booked the previous night, and our housekeeping team worked tirelessly to prepare all rooms for check-in by 3pm. However, unforeseen challenges arose, causing a delay in the cleaning process. Despite their best efforts, we acknowledge that this caused an unacceptable delay in your check-in experience. Furthermore, we are deeply disappointed to hear about the cleanliness issue in one of the rooms. Please rest assured that we have addressed this matter with our housekeeping tea
Front desk manager was unhelpful and rude to the guest.
Business reply on Google
Thank you for staying at the Homewood Suites Techridge. I do apologize about the incidents that took place during your stay. This is not acceptable and the feedback that was provided will help me work directly with my team to ensure things like this never will not happen again. I do hope that we get another chance to make this right. Thank you.
unhelpful staff and unexpected early check-in fees
Business reply on Google
Hello, Jamie. This is certainly not the impression that we want to leave you. We value our guests and always strive to provide exceptional service and hospitality, and we apologize for any unprofessional treatment you received. We are, however, glad that you liked the cleanliness and other amenities of the hotel. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to discuss these issues further. We sincerely hope that you will give us another opportunity to give you a more smooth experience. Thank you.
Staff member was rude and ignored the customer upon arrival.
Business reply on Google
We are so sorry to let you down, Amber Grimes. We strive to deliver exceptional service, and we regret we missed the mark. We will share this feedback with our team members and use it as a training opportunity. Please contact us at https://help.hilton.com/s/contactsupport or call our team at (512) 989-1100 if you would like to discuss this further. Thanks for taking the time to let us know about your experience.
The hotel room was infested with bedbugs causing physical bites.
Business reply on Google
Greetings, I would love to chat about the events/experience leading to this low review. We value all feedback. Just wondering how we could've been better for you. Thank you.
The hotel facilities are poorly maintained and breakfast quality is low.
Business reply on Google
Hi Mike Wright - We are so sorry to hear this and appreciate you taking the time to give us feedback. Could you please contact us at https://help.hilton.com/s/contactsupport or call our team at (512) 989-1100 so we can speak with you further regarding your stay?
multiple room issues including flooding, pests, and unsanitary bedding
hotel refused to waive cancellation fee despite confirmed bedbug infestation
Multiple room maintenance, cleanliness, and food service issues reported.
Front desk staff harassed guest regarding checkout time