Hornet Moving
🔧 Home Services · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent service quality and damaged items during the second move.
Movers lost hardware and failed to transport all items as requested.
Movers worked slowly to inflate costs and lost a check payment.
Movers were unprofessional and pricing felt inconsistent and excessive.
movers were intoxicated and unprofessional during the move
movers damaged and dropped furniture during the relocation process
Business reply on Google
Hello Ryan, We’re very sorry to hear about your experience. This is absolutely not the level of service we strive to provide, and we sincerely apologize for the damage and frustration caused. We truly want to make this right if possible. However, we’re currently unable to locate your name in our system as a recent customer. If you could please send us an email or give us a call with more details about your move, we would greatly appreciate the opportunity to look into this further and work toward a resolution.
Movers were inefficient, caused delays, and damaged furniture during the move.
Company failed to reschedule appointment after weather cancellation
Business reply on Google
We understand how frustrating it is when a move is disrupted, especially on short notice. Unfortunately, due to severe inclement weather this past weekend, we were unable to operate safely. The decision to suspend services was made out of concern for the safety of our customers, crews, and equipment and was entirely outside of our control. Because these weather-related cancellations affected multiple scheduled moves at once, we were unable to guarantee next-day availability for rescheduling. We truly regret the inconvenience this caused and recognize the challenges involved in securing movers on short notice. We remain committed to providing safe, reliable service whenever conditions allow.
Movers caused extensive damage to high-value furniture items during transport.
movers were slow, damaged furniture, lost parts, and left trash
Business reply on Google
It’s unfortunate that this review was written, especially as we have always been—and remain—willing to assist in having the damages repaired. We offer very competitive pricing and are transparent about all charges and services we provide. However, it’s important to note that the bill for your move is still outstanding and has not yet been paid. We take damages seriously and strive to go above and beyond to make things right whenever issues arise. From the moment you contacted us regarding the damages, we provided instructions on how to proceed and directed you to our claims department for proper handling. I hope to hear from you soon, as I would like us to find common ground and have the opportunity to make things right.
Movers damaged furniture and exhibited unprofessional behavior during the move.
movers caused damage to walls and stairwell during the move
Moving company failed to repair damaged furniture under protection coverage.
Moving company damaged items and provided inadequate compensation for losses.
Business reply on Google
Hello Lindsay, This is Daniel here. To just clarify things for our audience, we follow the NC MRT which are the guidelines and laws that are in place for all legal moving companies in North Carolina. I first tried to make the situation right and go above our contractual obligations to get a repair team out there to fix all the damages. They would have been able to get new glass cut for you as well but all of this was denied as monetary reimbursement was your preferred route. As you stated above, I went above what we were supposed to give you. I am lost for words that we received a negative review when we tried to do everything right from the beginning. We wish you all the best.
Poor communication and unprofessional management during a truck breakdown
Business reply on Google
Hello Travis, Hornet Moving apologizes that your move did not go as planned. First off, thank you for taking your time to write this. It was quite unfortunate that our truck had an issue during your move. These are things that can happen from time to time even when we do our daily maintenance check. I truly feel as it was a freak accident as we rarely run into these issues. I do know our managers were out there swiftly with a new truck and to help the crew swap your items. Based on the contract you were not charged any of the downtime. Our company supplied a 10% discount on top of that to ensure you and your family were taken care of due to the circumstances that unfolded. Again, we do apologize. If you feel as if you need to express any extra concerns feel free to reach out to our office and we can assist you.
Movers refused tasks, used unprofessional language, and damaged furniture.
Business reply on Google
Hello Khristina, Hornet Moving apologizes that your move did not go as planned along with the rudeness that occured on the 2nd portion, however, we would like to make things right on our end. If you could reach out to us via email or on our website we would be more than happy to help rectify the situation. Thank you for your time.
movers damaged multiple furniture items and refused to provide adequate compensation
Fragile items were crushed and damaged during the moving process.
Unexpected minimum weekend pricing and missing gold mirror after move.
Movers damaged furniture and management failed to address the issue.