Hotel De Anza

hotel water supply was shut off during the guest's stay

Broken air conditioning and excessive noise prevented sleep.

The hotel room was excessively noisy throughout the stay.

Hotel lacks amenities, has poor elevator maintenance, and rude staff service.

The hotel room had bed bugs and poor customer service.

High valet costs, worn decor, and uncomfortable beds at the hotel.

Unauthorized entry of a predator into the hotel room

Hotel failed to provide booked suite and room had multiple defects.

uncomfortable bedding and failure to provide requested room amenities

The hotel rooms were dirty and staff provided poor service.

Unprofessional staff behavior, overcharging, and poor room cleanliness.

Valet service caused damage to the customer's vehicle

Hotel was closed despite accepting bookings and failed to provide assistance.

Hotel amenities and condition do not match website descriptions.

Hotel failed to provide the booked suite and offered inadequate compensation.

unexpected high valet fees and lack of response from customer service

Broken thermostat and outdated, malfunctioning room appliances.

Hotel failed to disclose fire alarm testing and ignored refund requests.

Hotel lacks expected amenities and has inconvenient parking arrangements.

Hotel lacks amenities and staff with poor room maintenance quality.