Hotel Hotel Hostel
🏨 Hotels & Travel · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Excessive noise from the nearby restaurant disturbed the guest.
Business reply on Google
We are so very sorry for your experience. Thank you for your feedback and we will be following up with the restaurant.
Unsafe environment with security issues and poor management communication.
Lack of staff, inadequate storage, and poor value for the price.
The hotel rooms lack basic furniture and essential amenities.
Business reply on Google
I am so very sorry for your experience and the impression you had. Our hostel is very quaint and clean. We do have luggage racks behind our room doors. We do have a communal kitchen for our guests to use and hang out. We appreciate the feedback and I sincerely apologize for your stay.
Hotel incorrectly requested payment for a room already paid via Priceline.
Business reply on Google
I am so very sorry for the entire situation. Unfortunately, priceline never forwarded us the payment for the room. I apologize they gave the incorrect information to you about payment. As we discussed you were very upset and we decided to give you the room without payment for all the trouble. I am sorry you are still are upset. We do recommend you book directly with the property to avoid these communication challenges with the third party. I would recommend you check your credit card statement to validate the charge from Priceline because we never received any payment. Also, please reach out to us we are able to be of any further assistance. We want to make this situation right.
Overcharged for stay, poor accessibility, and lack of room cleaning services.
Business reply on Google
We are so very sorry for your experience. As you can see from our other reviews this experience is not normal. We reviewed your stay and we communicated back in November during your stay offering you a discount for not meeting your expectations. Once again our apologies.
The room quality was poor and caused discomfort.
Business reply on Google
I am so very sorry about your stay. As you can read by our other reviews this experience is not normal. Thank you for the feedback and we be addressing your concerns.
Guest assigned to an occupied room with dirty linens and towels
Business reply on Google
I am very sorry for your experience. As we message we have authorized a full refund for your experience. We do apologize for the confusion. For our readers: The confusion was on the room request change from a shared bath to an ensuite bath. All bookings made through Expedia/Hotels.com are private rooms with a shared bath. The guest made the request for an en suite bath on the day of arrival which we accommodated. However, the room was a late check out and not ready for the guest at their arrival time. The door code does advance regardless of the status of the room based on the departure and arrival time. We did offer the guest another room to switch to but they decided to cancel with our offer of a full refund. We have updated out policies and procedures to insure this will not happen again. As you can see form our other reviews this is not a typical experience.
Blood stains on pillows and repeated room access issues.
Business reply on Google
I am so very sorry about your stay. We are reviewing your feedback with the team. The issue with the door lock was related to the contact details we received from the third party you had book through. Once again we sincerely apologize. As you can see from our other reviews, this experience is very unusual.
Room was unsanitary, lacked hot water, and had a broken lock.
Business reply on Google
I am so very sorry about your experience. As you can read this experience is not normal at all. We do have team available 24 hours a day. We are working with our team to make improvements based on your comments. We appreciate you letting us know.
Broken door handle caused guest to be locked inside the room.
Business reply on Google
Thank you for the review. We are so very sorry. As we have discussed, we have issued an full refund for your entire stay and upgraded your room. We did have team to you within 3 min when you encountered the problem. We have never had this issue before and we sincerely apologize.
room contained trash, limited outlets, and excessively noisy bed frames
Business reply on Google
I am so very sorry. Please contact us so we may further review your stay. As you can see from our reviews this experience is not normal. Once again our apologies.
The room had dust accumulation on the bed frame.
Business reply on Google
Thank you for the review. We appreciate your feedback.
Staff member was rude regarding room availability
Business reply on Google
I am so very sorry for your experience. We will be following up with the individual involved and make immediate changes.
Incorrect room type provided and lack of requested service.
Business reply on Google
We are so very sorry for your experience . As you can see from our reviews this experience is definitely not normal. We are investigating the room type and key issue. We will be working with our team to insure this will not happen again. I apologize there was no turn down service. Since Covid, stay over and turn down service are by request to limit guest exposure. For our readers please contact us if the room type is not the one you reserved and we are normally able to accommodate.
website booking system shows no availability for multiple months
Business reply on Google
Our apologies. Our website is back up.
Staff were unprofessional and condescending toward guests.
Poor service, excessive room heat, and disruptive construction noise.
unpleasant staff interactions and lack of common areas
Staff noise and unhelpful response to noise complaints