Hotel Max
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Theft of personal property by staff and non-functional room amenities.
Unreliable internet connection and limited hotel amenities
Hidden fees and inadequate parking facilities at the hotel.
The hotel room and bathroom were extremely cramped and lacked amenities.
Unprofessional staff, outdated facilities, and unexpected early check-in fees.
Poor room soundproofing and inadequate window insulation causing noise and drafts.
Room was not serviced despite paying for early check-in
Unjustified smoking fees and poor room cleanliness standards.
Hotel room was dirty with hair and debris found inside.
The hotel quality does not meet the advertised high-end standards.
Unexpected daily facilities fee charged without access to facilities.
Business reply on Google
Hi Alex, Thank for staying at the Max. Come back and visit us again in the future.
Hotel rooms are moldy, poorly maintained, and have rude staff.
Business reply on Google
Hi Marcie, I am sorry to hear your stay was a poor one. The Max being built in 1926 is a cozy property offering authentic Seattle experiences. Thank you for staying with us.
Hotel provided a smaller room than the one booked and paid.
Small rooms and lack of promised morning coffee service.
Hotel failed to provide advertised VIP amenities and had small rooms.
Hotel failed to provide booked room and charged unexpected extra fees.
Hotel provided incorrect room type and staff was unhelpful
Unauthorized room entry and false smoking fee charge
Business reply on Google
Serena, Thanks for staying and for taking a moment to share your thoughts. Sorry about the frustrations you experienced as this is not the norm for our hotel, team and overall service standards. This can clearly be seen and read by the hundreds of reviews praising the team for their personal and engaged service. Again, our apologizes and we take full responsibility and will do everything in our power to ensure that your experience isn't repeated. Seattle has a lot of choices when it comes to hotels and we understand that you wouldn't stay again so we hope that your future travels to Seattle are more in line with your expectations. Safe travels! Cheers, Kevin Scott General Manager Hotel Max
The hotel room was small and the bathroom was not cleaned.
Business reply on Google
Logan, Thanks for staying and for providing some insight about your recent stay. We really must apologize for the overall state of the bathroom. As an older building we run into plumbing issues pretty frequently. No excuse as the team is trained to report to our Engineering team. Truly sorry we missed this one. At the same time we are fully aware of how small our rooms are. That's why we call them Mini. We also think we do a pretty good job of telling it like it is on our website, 3rd party channels and all over social media. If you have any suggestions, we are all ears! Given how small our rooms are we know the importance of added value which is a big reason why we provide our guests with free beer each evening. It's our little way of saying thank you! Again, thanks for giving us a try! With more than a hundred different hotel options in Seattle we know you've got plenty of options and hope that you find one that aligns with who you are. Cheers, Kevin Scott General Manager Hotel Max
Rude staff communication regarding undisclosed refundable deposit fees
Business reply on Google
Hey there Stefanie, Truly sorry about the frustrating and overall disappointing experience. Size isn't our strong suit. Our Mini and Classic room categories aren't the norm for today. We are just smaller all around. Rooms, bathrooms and elevators. With the large convention in town this past weekend we had people coming and going all day to the center. This really put a strain on the elevators and wait times. Truly sorry. Also, I'll make sure to speak with our Front Desk team about their lack of a professional response. You are right. Not the way you should speak to anyone. Again, so sorry about the issues experienced and I appreciate you sharing them with me. It only helps us improve. At the end of the day we know there are a lot of options in Seattle and hope that your future travels to Seattle bring you a hotel that better fights your expectations. Cheers, Kevin Scott [email protected]