HOTWORX
🏋️ Fitness & Gyms · Cypress
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Saunas fail to reach temperature and exercise equipment is broken.
Sauna equipment and sound system remain broken for several months.
Business reply on Google
Hi Stephanie, We are sorry to hear of your poor experience under the previous ownership. We just purchased this location on August 1, and have made the improvements you suggested. Sauna 1 is clean, audio is working, and it is ready for Hot ISO and Hot Buns. Even though your review was left 14 weeks ago, we would love to make it up to you! Free month on us if you want to give our HotWorx another try! 713-909-3177
Sauna equipment has been broken for several months
Business reply on Google
Hi Rene, We are sorry to hear of your poor experience under the previous ownership. So happy you love the free weights! We just purchased this location on August 1, and that afternoon, we made the improvements you suggested. Sauna 1 is clean, audio is working, and it is ready for Hot ISO and Hot Buns. Even though your review was left 15 weeks ago, we would love to make it up to you! Free month on us if you want to give our HotWorx another try! 713-909-3177
Sauna temperature is unstable and staff failed to assist with rewards.
Business reply on Google
Hi Mari, We fixed the sauna sound on the day we bought it August 1, and are committed to bringing this location up to HotWorx standards. Regarding missing out on redeeming your 90 day award, please come back in and we will honor it next time you are able to come in. Tell our employees that you talked to the new owners. I'm sure they are taking great care of you at Rock Creek, and we would love to see you back here anytime as well! 713-909-3177
Saunas fail to reach adequate temperatures during workout sessions.
The facility suffers from poor hygiene and lack of maintenance.
Business reply on Google
We are so sorry to hear of your poor experiences under the previous ownership. We just purchased this location on August 1, and have addressed deep cleaning and checklists for the staff on a daily basis. We want you to experience a very clean gym studio, and want to personally invite you back so we can make it up to you! 713-909-3177
Difficulty canceling membership and understaffed facility
Business reply on Google
Hello Rebeca, we just purchased this HotWorx location and would love to make it up to you if you would like to come try a free month on us, let us know! 713-909-3177
Facility is dirty with broken equipment and insecure entry door.
Business reply on Google
Hello Donna, we just purchased this HotWorx location and would love to make it up to you if you would like to come try a free month on us, let us know! We are invested and committed to bringing this location back to HotWorx and our customer's high standards. 713-909-3177
Difficult cancellation policy and lack of provided equipment
Business reply on Google
Hello Thalia, we are sorry you have had a negative experience under the previous ownership. This location is now under new management as of August 1, 2026. We would love to make it up to you if you are interested! 713-909-3177
Unsanitary facility and poor management of reservation conflicts and staff conduct.
Business reply on Google
Wow Kimberly, we wish we could have been there to keep it spotlessly clean and provide excellent customer service last year for you when you had a bad experience under the previous management. We just purchased this location on August 1, 2026 and would love to try and make it up to you going forward. if you are interested in trying HotWorx again. 717-909-3177
Broken entry door allows unauthorized access to the facility
Business reply on Google
Not having a locking door was unacceptable under the previous ownership. We are so sorry to hear of your bad experience. We just purchased this location on August 1 and would love to try and make it up to you going forward! 717-909-3177
Staff was unavailable for a scheduled first-time tour and workout.
Business reply on Google
We are so sorry to hear of your bad experience. We just purchased this location on August 1 and would love to try and make it up to you going forward! 717-909-3177
Staff provided incorrect orientation information causing a missed workout.
Business reply on Google
Hi Amberly, Thank you for sharing your experience, and we apologize for the frustration you faced. We understand the importance of clear information and support, and we're sorry the phone support and orientation didn’t meet your expectations. We will review our processes to ensure better accuracy and responsiveness going forward. We're glad to hear you had a positive experience with the staff member who helped you. As a thank you for your patience, we'd like to offer you a complimentary month of workouts. Please reach out to us to arrange it. Thanks again for your feedback. Best regards, Ann
Studio was locked and unstaffed during a scheduled trial appointment.
Business reply on Google
Hi Adrienne, I sincerely apologize for missing your appointment. I had brought up this incident with my staff. Unfortunately, there was a family urgency. However, this does make up for missing your appointment. I understand the importance of valuing each other's time and I regret any inconvenience this may have caused. Please let me know a convenient time for us to reschedule, and I will do my utmost to accommodate and make up for the missed appointment . Once again, I apologize for any inconvenience caused and appreciate your understanding. Best regards Ann
The business does not answer phone calls.
business refused to cancel membership and suggested deceptive payment practices