House Of Bling Nail Boutique
💅 Beauty & Spa · Philadelphia
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Business website falsely advertised walk-in availability.
Business reply on Google
Hello Octavia I’m the owner and we are an appointment based nail salon that can take walk ins but we always suggest that you call first… thanks for stopping by please feel free to give us a call if you’d like to come again.
Inexperienced technician provided poor quality service and incomplete pedicure procedures.
Business reply on Google
Hello I’m the owner and I apologize that your experience didn’t meet your expectations. However we are mainly an appointment based nail salon and have new nail techs that are trying to build their clientele which allows them to not only gain experience but to take our walk ins. I actually remember who you are and again I apologize and would love for you to schedule and appointment with one of our more skilled nail techs I promise you won’t be disappointed. I truly appreciate your feedback because it gives me an opportunity for coaching.
Excessive wait times and poor appointment scheduling management.
Business reply on Google
Hello Ty thank you for your feedback! We truly appreciate you choosing House of Bling and your review will be used as a coaching moment. I’m the owner and would love to change your views on my salon. Can you send me a private massage on instagram.and thank you for your honest feedback.
Technician damaged natural nail beds during a manicure.
Business reply on Google
Hello I apologize for your experience. We do primarily focus on acrylic services but we also focus on nail care. I’m not sure which tech you had but if you could take a moment to call the salon so that we can discuss this matter so that I can find out which tech you had and I can turn this into a coaching moment for them because nail care is our first priority. Again I truly apologize…
Customer waited one hour past scheduled appointment time for service.
Business reply on Google
Hello I’m the owner and I truly apologize for the inconvenience… I do believe I remember this incident! The tech you had just started working at the salon again and person before you booked incorrectly. And she was trying to accommodate her which in return left you waiting which isn’t what we typically try to do. Again I truly apologize for any inconvenience this may have caused you and I hope you give us another chance to make it right.
customer was overcharged eleven dollars on their service fee
Business reply on Google
Hello this Tress I’m the owner. I hope you give us a second chance I apologize for any miscommunication in prices I’ll review your appointment and what we charged and get back to you directly… Thanks fir your honest feedback as we need that to make improvements.
Business was closed during posted operating hours
Business reply on Google
Hello I’m the owner… Did you have an appointment? Because due to COVID-19 we’ve been an appointment only nail salon since July 2020. I hope you book an appointment and give us a second chance.
The gel pedicure was applied poorly and did not dry correctly.
Staff displayed unprofessional and rude behavior toward the customer.