House of Japan

Staff provided incorrect information regarding walk-in availability and lunch specials.

Poor food quality, rude staff, and unpleasant dining environment.

The food served was extremely overcooked.

Poor service and low quality food preparation

Employee displayed rude and dismissive behavior toward the customer.

Undercooked food caused illness and incorrect gratuity was applied to bill.

Reduced portion sizes and exclusion of side dishes at lunch

Customers experienced food poisoning after eating at the restaurant.

Missing food items and failure to acknowledge a birthday celebration.

Unexpected dinner pricing and poor quality of food served

Staff prioritized personal conversations over customer service and food quality.

Overpriced meal and excessive wait time for the cook.

A cockroach was found on the dining table during the meal.

Poor reservation handling, bad service, and incorrect billing charges.

Chef ignored serious dietary restrictions regarding shellfish cross contamination

Staff displayed unprofessional behavior and poor attitude during a birthday dinner.

customers experienced severe illness after eating at the restaurant

Staff failed to prevent cross-contamination of allergens in the customer's meal.

Poor food quality and unsafe chef performance during meal preparation.

Long wait times, poor food quality, and incorrect billing charges.