Hub Motel
🏨 Hotels & Travel · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and threatened to call police regarding parking.
Business reply on Google
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements for parking we don't allow only parking . WE don't have as is if our parking is small parking truck and Trailor . we will talk to person in charge at that time MGMT.
Front desk employee exhibits unprofessional behavior and denies room availability.
Business reply on Google
Thank you for taking the time to post a review of your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments have served as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. management
Front desk refused room viewing and facility was dirty.
Business reply on Google
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. MGMT
Staff refused service and threatened to call the police.
Business reply on Google
Sorry for inconvenience if parking lot is empty but most of the time guest come by bus or uber. we are here to serve you all . again give us one more chance to serve you , On behalf of our entire team we will Waite for your business thanks again MGMT
The motel room was infested with bedbugs.
Business reply on Google
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. sorry for inconvenience we will look in to matter and if it is genuine complain management will get back to you MGMT MGMT
The room was dirty and staff refused extra linens.
Business reply on Google
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team
Rooms smell like smoke and lack basic amenities with poor service.
Business reply on Google
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. MGMT
Front desk staff inconsistently denied room availability based on customer appearance.
Business reply on Google
Thank you for being our guest and sharing your experience. We are happy you were pleased with most of our accommodations. We regret that your stay was not perfect. We hope to have another opportunity to deliver the excellent hospitality that we are known for. MGMT