Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank provides consistently slow customer service.
Bank closed account without notice due to Zelle transaction activity.
Poor communication between the back office and the branch.
Only one employee was assisting customers while others were idle.
excessive wait times prevented opening a new checking account
Appointments are not honored and staff lack urgency.
Bank staff blocked access to unemployment, pension, and payroll funds.
Staff member was unprofessional and disclosed private account information publicly.
Business reply on Google
Thank you for expressing your dissatisfaction. We want to reassure you that Huntington is constantly striving to provide the best customer service possible. Your feedback is extremely valuable to us and is used to shape our future development plans. We value your input. If you have any questions or need assistance, please contact us at [email protected].
Staff lacks empathy and customer service skills
Business reply on Google
We deeply regret this experience. We want to reassure you that Huntington is always striving to provide the best customer service possible. Your feedback is valuable to us and is used to shape our future development plans. We appreciate your feedback. If you have any questions or require assistance, please contact us at [email protected].
Bank employee displayed impatience and irritation during a customer inquiry.
Business reply on Google
Good morning, Rajha. We are disappointed to hear about any miscommunication at the branch. If you still need assistance with any questions or concerns, please reach out to us via email ([email protected]) and we would be happy to assist. Thank you.
Unprofessional staff and lack of assistance at the bank branch.
Business reply on Google
Thank you for expressing your dissatisfaction. We want to reassure you that Huntington is constantly striving to provide the best customer service possible. Your feedback is extremely valuable to us and is used to shape our future development plans. We value your input. If you have any questions or need assistance, please contact us at [email protected].
The bank branch lacked essential supplies for customer transactions.
Bank declines payments and causes intentional overdrafts while providing poor support.
Business reply on Google
Please email us ([email protected]) if the issue has not been resolved. Thank you.
Bank staff were rude and unhelpful at the window.
Business reply on Google
Hello Shane, we are saddened to hear about your experience at the branch, if you wish to further discuss this matter, please send us an email at [email protected]. Thank you
The branch double booked appointments causing significant wait times for customers.
Employees ignored customer to engage in personal conversation
Slow service and frequent lack of cash in ATMs.