Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff were unhelpful and dismissive toward the customer.
unhelpful and poor demeanor of bank staff
unprofessional staff and poor customer service experience
Business reply on Google
Thank you for sharing your experience. We're sorry to hear about your recent visit and the impression it left. Your feedback is valuable, and we encourage you to reach out to our office directly (email [email protected]) so we can address your concerns.
Bank is withholding access to customer funds
Business reply on Google
Thank you for expressing your dissatisfaction. We want to reassure you that Huntington is constantly striving to provide the best customer service possible. Your feedback is extremely valuable to us and is used to shape our future development plans. We value your input. If you have any questions or need assistance, please contact us at [email protected].
The bank provides slow and poor customer service.
Business reply on Google
Thank you for expressing your dissatisfaction. We want to reassure you that Huntington is constantly striving to provide the best customer service possible. Your feedback is extremely valuable to us and is used to shape our future development plans. We value your input. If you have any questions or need assistance, please contact us at [email protected].
ATM malfunction caused loss of deposited cash
Business reply on Google
Kenna, we apologize for any interruptions at the ATM. We will share this feedback with our ATM support team. If you encounter any additional issues at the ATM, please email us directly ([email protected]). Thank you
ATM malfunction and excessive wait times for teller assistance
Customer waited over thirty minutes past scheduled appointment time.
Excessive wait times and unhelpful staff at the drive-thru.
Long wait times in the drive thru lane.
Customer unable to access funds in savings account due to hold
insufficient staffing levels causing slow service
Business reply on Google
Hello Jennifer, we are saddened to hear about your experience at the branch, if you wish to further discuss this matter, please send us an email at [email protected]. Thank you
ATMs are frequently out of service and in-branch service is slow.
Business reply on Google
Hello Tanya, thank you for your feedback. We apologize for your experience, please send us an email at [email protected] for further assistance. Thank you
Excessive wait time due to limited drive-through lanes.
ATM repeatedly fails to deposit cash and retains customer funds
Teller refused to provide bank statement for a joint account.
Business reply on Google
Hello Brooklynn, thank you for your feedback. We apologize for your experience, please send us an email at [email protected] for further assistance. Thank you
ATMs are non-functional and lobby wait times are excessive
ATM machines are frequently out of service or unable to accept deposits.
Business reply on Google
Good morning, JD. If you ever encounter an issue with one of our ATM's, please let us know immediately and we can have it reviewed. You can call us (800) 480-2265 or email us ([email protected]) and we can forward any issues to our ATM support team for immediate review. Thank you.
Excessive wait time and unprofessional staff behavior observed at the branch.
The bank fails to answer calls or provide scheduled callbacks.
Business reply on Google
Hello Reesha, Thank you for your feedback. We apologize for your experience, please send us an email at [email protected] for further assistance. Thank you