Hyatt Place Chicago-South/University Medical Center

Hotel staff refused a request for a late checkout.

long check-in wait times and lack of available parking

Staff ignored guest and refused to provide available room booking

Excessive noise and security disturbances occurring outside the guest room

Unprofessional staff, poor room hygiene, and lack of basic amenities.

Front desk refused reservation and forced family to find other lodging.

Excessive noise from a nearby restaurant causes room vibrations.

hotel failed to provide housekeeping and clean towels during stay

hotel bedding was not changed after the previous guest

Poor room condition, high cost, and security concerns in the lobby.

Hotel staff double-booked rooms and failed to process requested billing corrections.

Loud air conditioning, malfunctioning alarm clock, and insufficient bedding.

Hotel staff failed to locate a confirmed reservation.

Lack of housekeeping services and poor room quality.

Personal items went missing from the hotel room

The hotel rooms were dirty and the staff refused a refund.

Poor sanitation, lack of safety protocols, and unprofessional management behavior.

hotel staff refused to provide clean towels and left trash

Poor communication regarding local traffic and unprofessional staff interactions.

Hotel overcharged for stay and is unresponsive to resolution requests.