Hyatt Place Columbus/Dublin
🏨 Hotels & Travel · Dublin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
hotel lacks early morning coffee and creamer service for guests
Business reply on Google
Hello Jen, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We understand how important coffee is, especially for guests who start their day early. To accommodate our guests, we provide unlimited complimentary in-room coffee, as well as coffee during our hot breakfast service at no additional charge. For guests looking for additional beverage options, coffee and specialty drinks are also available for purchase through The Placery. We are disappointed to learn that you found the room size and overall value of your stay to be below expectations. Our goal is to provide a comfortable experience, attentive service, and amenities that meet the needs of both business and leisure travelers, and we regret that we fell short during your visit. We appreciate your honest feedback, as it helps us identify opportunities to improve. Thank you for choosing Hyatt Place Columbus Dublin, and we wish you safe travels in the future.
The hotel rooms were poor and the staff was unfriendly.
Hotel staff refused early check-in despite rooms being available.
Business reply on Google
Hello Peter, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your check-in experience and understand how frustrating this situation must have been—especially while traveling with young children who needed rest. While early check-in is based on availability and established brand guidelines, it’s clear that the way this interaction was handled did not reflect the level of care, flexibility, and empathy we strive to provide every guest. For that, we sincerely apologize. Our goal is always to balance consistency with thoughtful service, and we regret that this opportunity to better support your needs was missed. We greatly value our World of Hyatt members and guests who choose to stay with us often, and your feedback has been shared with our leadership team so we can address both communication and service approach moving forward. Experiences like yours help us improve. We would appreciate the opportunity to regain your trust and if you choose to stay with us again, please reach out prior to arrival so we can better understand your stay and work toward a more positive experience. Thank you again for your honesty, and we wish you and your family safe
The hotel parking area lacks adequate security measures.
Business reply on Google
Thank you for your feedback. We’re glad to hear you found the hotel clean, and we appreciate you sharing your concerns. Guest safety is important to us, and we take all feedback seriously as we continuously work to improve the experience for our guests. Hyatt Place Dublin/Columbus Team
Poor room maintenance, low water pressure, and inadequate housekeeping services.
Business reply on Google
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your stay did not meet expectations, and we regret the multiple issues you experienced. We do appreciate you noting the convenience of our location, but we sincerely regret that the overall experience led you to feel this way. Guest feedback like yours is important to us, as it helps identify areas where improvement is needed. Sincerely, Hyatt Place Dublin/Columbus Team
Hotel failed to honor reservation and overcharged for alternative accommodations.
Business reply on Google
Thank you for sharing your feedback. We’re very sorry for the frustration you experienced with your reservation and the confusion at check‑in. This is certainly not the experience we want for our guests, and your comments have been shared with our management team for review. We look forward to hosting you on your next trip to the Dublin area. Sincerely, Hyatt Place Columbus/Dublin Team
A staff member was rude and unprofessional to the guest.
Business reply on Google
Thank you for taking the time to share your feedback. While we’re glad to hear you felt the hotel was well kept, we’re very sorry to learn about your interaction with a member of our team and the impact it had on your experience. Providing courteous, respectful service is extremely important to us, and we regret that this was not reflected during your visit. Your comments have been shared with our management team for review and appropriate follow‑up. We appreciate you bringing this to our attention, as guest feedback helps us continue to improve. Sincerely, Hyatt Place Columbus/Dublin Team
The hotel room duvet was contaminated with black mold.
Business reply on Google
Thank you for sharing your feedback. We regret that your stay did not meet expectations due to the maintenance and cleanliness concerns you described. These matters have been shared with our management team for review and follow‑up. We appreciate you bringing this to our attention, as guest feedback is important to our ongoing improvement efforts. Hyatt Place Columbus/Dublin Team
The hotel room was not cleaned prior to guest arrival.
Business reply on Google
Hi Melissa, Thank you for sharing your feedback. We regret that your stay did not meet expectations and apologize for the cleanliness, maintenance, and service issues you experienced. This is not the standard we strive to provide, and your comments have been shared with our team for review and improvement. We appreciate you bringing these concerns to our attention.
Receptionists were absent and unprofessional during morning shift.
Vehicle break-ins and theft occurred in the hotel parking lot.
Poor room maintenance, cleanliness issues, and unprofessional staff behavior.
Hotel under renovation with exposed wiring and dusty conditions.
Hotel under construction with poor room conditions and rude staff.
Hotel undergoing renovation with poor cleanliness and noisy conditions.
Hotel has broken outlets, damaged molding, and reused toiletry bottles.
Hotel rooms were dirty and staff demonstrated discriminatory service.
Unfriendly staff, plumbing issues, and security concerns regarding unauthorized…
Unannounced amenity closures, poor staff communication, and lack of housekeeping services.
The hotel room bathroom had a persistent sewage odor.
Business reply on Google
I do apologize that there was an issue with your room and you did not enjoy our breakfast. In the last week we have had sporadic issues with an unusual sewer like smell that has not been centered on any one room or area of the hotel and seems to be an issue and then dissipate and not return. We are actively working this issue and, either internally or by bringing in an outside plumbing vendor, will have resolution of the issue shortly. Again, I apologize that this was an issue for your stay.