Hyatt Place Columbus / Polaris
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long check-in wait and unresolved noise issues during stay.
Long check-in wait and unresolved noise issues during stay.
Hotel refused to provide a refund for a cancelled reservation.
Internet service failed and the hotel pool was unsanitary.
prolonged power outage and unprofessional, rude staff behavior
Hotel canceled confirmed reservation without permission
Multiple vehicles were broken into or stolen from the hotel parking lot.
Business reply on Google
Thank you for sharing your experience. We’re truly sorry this happened and completely understand how stressful and upsetting it must have been. While incidents like this are unfortunately an area-wide issue outside our direct control, we do take guest safety seriously and work closely with local authorities when incidents are reported. We appreciate your kind words about the hotel and hope to have the opportunity to welcome you back under better circumstances.
Manager was rude and the hotel included unexpected hidden charges.
Unexpected charges for bottled water were applied at checkout.
Hotel overbooked room type and provided inadequate substitute accommodation
Customer was double charged for a hotel stay and denied refund.
Guest suffered spider bites in room and received poor management response.
hotel room lacked hot water and water pressure for duration of stay
hotel experienced a total loss of hot water throughout the building
Hotel staff discriminated against a disabled child and overcharged for room
Poor customer service and lack of follow-up from management
Hotel staff mismanaged room bookings and billing errors for wedding guests.
Hotel cancelled reservation due to system error and delayed points refund
Hotel made an unauthorized duplicate charge on the customer's bank card.
Housekeeping staff refused to clean the room or replace bedsheets.