Hyatt Place San Jose/Downtown
🏨 Hotels & Travel · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The hotel charged a higher price than the quoted rate.
Business reply on Google
Greetings legacy Henderson, Thank you for your review. We are sorry to hear that your experience at Hyatt Place San Jose/Downtown did not meet your expectations. We understand how frustrating it can be when there is confusion regarding pricing, especially for an important business trip that was planned well in advance. We also regret to learn that your concerns were not addressed in a manner that left you feeling heard and supported. Providing transparent communication and attentive customer service is important to us, and we apologize that we fell short of those expectations during your experience. If you don’t mind, we would like for you to contact us through our social media channels so that we can discuss your stay further. We appreciate your feedback and would welcome the opportunity to learn more about your experience. Best, Donna
Staff provided incorrect information regarding hotel laundry services and hung up.
Business reply on Google
We are deeply sorry you had this experience with the communication and service you described. It is concerning to hear that a member of our team was unable to give you correct information about the laundry options and that your call was ended abruptly. Our Guest Relations team will address this directly, as we want every guest to feel respected and informed during every interaction. Thank you for sharing your experience, and we appreciate the opportunity to improve.
staff exhibited discriminatory behavior and treated the guest with disrespect
Business reply on Google
Good afternoon Tara, thank you for taking the time to share your feedback. We are deeply concerned by your comments regarding how you felt treated during your stay. Hyatt is committed to providing a welcoming, inclusive, and respectful environment for all guests, and it is troubling to learn that your experience left you feeling otherwise. Your feedback is being taken seriously and will be shared with hotel leadership for review. We appreciate you bringing this matter to our attention. Warm regards, Monty
Inaccessible room and elevator facilities caused injury and travel delays.
Business reply on Google
Hello Victoria, Thank you for providing feedback in regard to your recent stay at our hotel. I am sorry to hear about your experience. Please reach out to us at [email protected] as we would like to opportunity to speak with you further about this. We look forward to hearing from you. Warm Regards, Travis
hidden parking fees were not clearly disclosed during the booking process
Business reply on Google
Travis, we are sorry for the disappointment you experienced regarding the parking fee during your visit. It is never our intention to surprise our guests with unexpected charges, and we regret that the information about parking did not feel transparent. Our Guest Relations team will review the booking process and communication at the front desk to ensure we are clearer in the future. Thank you again for sharing your experience with us.
High room rates for poor amenities and perceived discriminatory service.
Business reply on Google
Umer, thank you for sharing your feedback. We’re sorry your experience wasn’t as expected, and your comments have been shared with our team for review. We appreciate you letting us know about your concerns, as this helps us focus on improvements moving forward.
Hotel staff failed to resolve Wi-Fi connectivity issues for the guest.
Business reply on Google
Dickson, thank you for sharing your detailed feedback. We’re sorry your visit didn’t meet expectations, especially given your background in hospitality. Your comments about your experience, including the challenges with Wi-Fi and membership recognition, have been shared with our team for review. We appreciate you bringing this to our attention and will use your insights to help us improve.
Hotel room contained bed bugs and had multiple maintenance issues.
The hotel rooms are outdated and small.
Business reply on Google
Hello Saurabh, Thank you for taking the time to share your feedback. We're glad to know that our reception team and breakfast offerings stood out to you positively. It's disappointing, however, to hear your comments regarding the rooms. Our purpose is to provide comfortable accommodations for all our guests, and we're sorry to hear that this aspect fell short for you. We truly value your input and will share these points with our team as we continually aim to enhance the guest experience.
Excessive noise from light rail and aircraft with poor room climate control.
Business reply on Google
Hello William, thank you for sharing your experience. We're sorry to hear that some aspects of your stay didn't meet your expectations. Your observations regarding the bed comfort and noise levels are being given our attention. It's good to know you found our location convenient, and we appreciate your understanding about factors beyond our control like the flight path. We're committed to improving wherever we can and we'd be glad to welcome you back for a more enjoyable stay.
Hotel room was filthy with mold and dirty shower fixtures.
ADA non-compliance, broken elevator, and poor room cleanliness
Business reply on Google
Dear Vincent Hall, Thank you for taking the time to share your experience. We’re deeply sorry to hear about the numerous issues you encountered during your stay. Please know that your feedback is not being taken lightly. We truly value your business and regret that we failed to provide the level of quality and care you rightfully expected. If you would like to discuss this further; please contact us at [email protected] with your stay details. We hope to welcome you back at Hyatt Place San Jose/Downtown for an improved stay that exceeds all expectations. Warm regards, Candace
Staff was unprofessional and hotel access was difficult and poorly maintained.
Business reply on Google
Neko, thank you for sharing your experience. The concerns you mentioned regarding the facilities, room comfort, parking, and interactions with colleagues are noted. The feedback is appreciated and will be used to help improve the guest experience.
Hotel failed to honor confirmed reservation due to overbooking
Business reply on Google
Anzhi, it is regrettable to hear about your experience with the reservation process. It's understandable that the situation was frustrating, and it is certainly not the experience one would expect after a long day. The team aims to ensure a seamless experience for all guests, and this feedback will be taken into perspective for future improvements. Your suggestion and insights are appreciated.
Excessive street and light rail noise prevents sleeping in room.
Business reply on Google
Mike, thank you for sharing your feedback. It is clear you faced challenges due to external sounds. While located in a bustling area, team members strive to provide a comfortable experience. Your comments will be taken into consideration. Your positive remarks about the smooth check-in process are appreciated.
Front desk staff exhibited unprofessional and aggressive behavior toward a guest.
dirty room with stains and poor staff service
Business reply on Google
Meagan, we’re dismayed to learn about your less-than-favorable experience and sincerely apologize for the state of the room as well as our shortcoming in service. Regrettably, we have not been able to deliver a satisfactory hospitality experience in the light of the standards you came to expect based on your earlier stays at other establishments. It is certainly not a reflection of the quality we strive to uphold, and we are sorry for the disappointment caused. We sincerely hope to have an opportunity to serve you better in the future, addressing your concerns in a satisfactory manner and providing you with the quality of stay you expected, and indeed deserve. We deeply regret the shortcomings in your previous stay and sincerely apologize again for the disappointment caused.
Inoperable television, lack of amenities, and expensive valet parking.
Excessive noise, poor service, and failure to honor parking benefits.
Staff entered room unannounced and failed to manage noise disturbances.